HOMEOWNER SERVICES COORDINATOR

This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as needed.

In alignment with our core values to lead with service, respect all people, build community, and deliver results the Administrative Assistant’s primary responsibility is to provide administrative support services to our Homeowner Services department and to perform clerical tasks to support daily operations, exhibit excellent customer service and professional communication via phone, e-mail, and in-person interactions. The Homeowner Services Coordinator is a self-motivated, punctual, outgoing, and efficient team member who reports to the Homeowner Services Manager. This position is the first point of contact for phone calls and visitors in the building, so the Homeowner Services Coordinator will need to be knowledgeable about Habitat and the services we provide, personable, and be able to interact and communicate effectively in a business environment.

Your Impact: 

• Greet clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts them to the appropriate location. 
• Answer, screen, and direct phone calls; field questions about Habitat and our programs, take messages and schedule appointments. 
• Responsible for conference room calendars – to include resolving potential scheduling conflicts, set-up, and clean-up before/after meetings, and greeting incoming guests. 
• Ensure office and breakroom cleanliness and organization, to include management of restock items as purchased by Operations Administrator in breakroom, and responsible for all office supply orders – such as paper, pens, and specific requests by team. 
• Responsible for scheduling Homeowner services’ meetings, classes, and events and communicating with attendees about the event. 
• Update and manage homebuyer database, pulling reports when needed. 
• Communicate, gather, and audit homebuyer documents for monthly check-ins and accurately save and store them in SharePoint file. 
• Communicate, gather, and audit applicant files and relay missing items to help expedite application decisions. 
• Responsible for mail distribution to whole office, as well as coordinating outgoing mail and FedEx pick-ups as requested by team and ensures coverage of mail distribution responsibility when out-of-office. 
• Responsible for gathering homebuyer questions, composing biographies for all buyers and sharing with the Marketing & Communications Department.
• Support Senior Project Manager in identifying potential speakers and partner family spotlights for events and meetings.
• Responsible for mail distribution to whole office, as well as coordinating outgoing mail and FedEx pick-ups as requested by team and ensures coverage of mail distribution responsibility when out-of-office.
• Manage in-office volunteers, train new volunteers for reception-related responsibilities, and ensuring coverage of reception-related responsibilities when out-of- office. 
• Ensure that homebuyer and applicant documents are saved and filed into the appropriate workspaces/folders in online filing system and any paper files. Create and manage new and existing homebuyer files. 
• Assist Selection Coordinator with scheduling and facilitating selection meetings, compiling scores, and presenting to management
• Other duties as assigned

What You Bring: 

• High School diploma or GED required. An associate degree, business school certificate or related education is preferred. Significant prior experience may be substituted for a combination of the educational requirements. 
• 1 year of customer service experience
• 1 year of administrative and recordkeeping experience
• Strong attention to detail and ability to work collaboratively. 
• Strong communication and organizational skills. 
• Ability to work independently and proactively without constant supervision. 
• Experience in nonprofit and/or administrative role preferred. 
• Experience with multiline phone, preferred. 
• Proficient in MS Office Suite with emphasis on Outlook and scheduling functions

Language Skills: Ability to read and interpret documents such as rules, instructions, and procedure manuals and speak effectively before customers or employees in both English and Spanish. Ability to communicate with those where English is not their native language.
Reasoning Ability: Define problems, collect, establish facts, and draw valid conclusions. Provides solutions to individual and company problems.
Computer Skills: Proficiency with computer usage, especially Microsoft Word, Excel, Outlook and PowerPoint. Experience with accounting software.
 

Certificates, Licenses and Registrations

• Must be at least 18 and have a valid driver’s license with a good driving record.

Physical Demands and Work Environment
The physical demands and work environment described below represent the activities and surroundings of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is required to talk and must be able to read. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision and ability to adjust focus. Extensive keyboarding is required.
• The noise level in the work environment is usually moderate consisting of usual business office sounds including but not limited to computers, printers, telephones, and light foot traffic.

Our Mission: We build strength, stability, and self-reliance through shelter. 
Our Vision: A world where everyone has a decent place to live. 
Core Values: Lead with service. Respect all people. Build community. Deliver results. 

Our people are our greatest asset and a vital part of achieving our mission. We offer generous benefits, including: 

Health & Wellness: Medical, Dental, and Vision Coverage; Health Savings Account (HSA); Life and AD&D Insurance; Disability Insurance; Employee Assistance Program (EAP); Fitness Reimbursement
Financial & Retirement: 401(k) Retirement Plan with dollar-for-dollar match on employee contributions up to 6% of annual salary; Verizon Wireless discount; 25% Habitat Store discount
Paid Time Off: 15 vacation days per year; 11 paid holidays; 7 sick days per year; up to 3 days for bereavement (or 5 days if out-of-state travel is required); Jury Duty Leave
Professional Growth: Professional Reimbursement: $1,500–$3,000 annually depending on length of service; 30 dedicated training hours for skill-building and career advancement

Join our team and make a difference in our community! 

Salary : $24 - $31