Family Selection Manager

Mission-Driven Career Opportunity

One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As a Family Selection & Support Manager, you’ll play an integral role in our vision of a world where everyone has a safe and affordable place to live.

Why Join Habitat?

• Competitive salary and benefits
• Industry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)
• Work/life balance supported by generous PTO
• Career development and promotion opportunities
• Casual working environment
• Retirement planning a 403(b) with 3% organizational match
  
  
  

We are seeking a Family Selection Manager to lead and own our applicant underwriting process from end to end. This is a high-impact leadership role responsible for ensuring we are selecting qualified families efficiently, equitably, and in alignment with our homebuilding pipeline.

This role goes beyond supervising a team—you will design, manage, and continuously improve the full underwriting system, ensuring the right families are ready at the right time for homeownership.

If you are someone who thrives on building systems, making data-driven decisions, and balancing mission with sound underwriting judgment, this is an opportunity to make a lasting impact in a growing organization.

Essential Functions:

Program Management & Leadership

• Lead the full lifecycle of applicant underwriting:
• Application intake and review
• Income, credit, and affordability analysis
• Final approval and decisioning
• Establish and maintain clear, consistent underwriting standards
• Serve as the escalation point for complex or exception cases
  
  

Drive Pipeline Performance

• Manage and optimize the applicant pipeline to align with construction and closing timelines
• Monitor key performance metrics including:
• Application-to-approval cycle time
• Approval rates and fallout trends
• Readiness for home placement
• Ensure a steady flow of qualified, prepared homebuyers
  
  

Lead with Data

• Build and maintain dashboards and reporting tools to track pipeline health and underwriting outcomes
• Provide regular insights to leadership on performance, risks, and opportunities
• Use data to identify bottlenecks and continuously improve processes
  
  
  

Ensure Compliance & Integrity

• Serve as the affiliate’s BSA and SAFE Act compliance lead
• Maintain high-quality documentation and audit-ready files
  
  
  

Qualifications

Required Knowledge, Skills and Abilities

• Bachelor’s degree or equivalent experience
• 3 years of experience in mortgage underwriting, lending, or housing eligibility
• 3 years of supervisory or team leadership experience
• Strong financial and credit analysis skills (income, debt, credit review)
• Experience managing workflows, pipelines, and performance metrics
• Ability to obtain Qualified Loan Originator Certification (ABA) within 90 days.
  
  
  

Preferred Qualifications

• Experience in affordable housing or nonprofit lending programs
• Familiarity with Salesforce, Smartsheet, or similar systems
• Experience building reports, dashboards, or forecasting models
• Proficiency in Spanish to effectively support our growing Latin American population
  
  
  

Key Strengths for Success

• Systems thinker with a process ownership mindset
• Strong analytical and decision-making skills
• Clear communicator with strong stakeholder management skills
• Highly organized with strong attention to detail in a fast-paced environment
  
  
  

Commitment to equity and working with diverse communities

Work Environment

• This position requires working indoors in an office setting, driving between locations within the HCR’s service area in all types of weather, and visiting New Home and Existing Home sites in all types of weather.
  
  
  

Occasional evenings and Saturdays for outreach or events

• Physical Demands
• Ability to sit at a desk and operate a computer for extended periods of time
• Ability to lift/pull up to 40lbs unassisted occasionally
• Ability to visit construction sites at varied stages of development including homes that may have stairs
• Ability to drive a motor vehicle
• Ability to communicate in person, over phone and/or computer 
  
  
  

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time