ReStore Cashier

Position Summary

The ReStore Cashier serves as the primary point of sale for the ReStore and is responsible for delivering an outstanding checkout experience for every customer. This role is central to the store's revenue operations, mission-driven fundraising, and daily customer engagement. While the cashier’s primary responsibility is operating the register, this position also supports merchandising, furniture handling, and general store operations as needed.

A key responsibility of this role is inviting customers to “round up” their purchase to the nearest dollar at checkout — a simple but powerful way to raise additional funds for Habitat for Humanity’s homebuilding mission. The ideal candidate is friendly, sales-oriented, and comfortable making this ask confidently with every transaction.

Essential Duties & Responsibilities

The following essential functions represent the fundamental job duties of this position. An individual must be able to perform these essential functions with or without reasonable accommodation.

Cashier & Sales Operations — Primary Responsibility

• Operate the cash register accurately and efficiently as the primary point-of-sale associate, processing all types of transactions including cash, credit, and debit.
• At every transaction, invite customers to round up their purchase to the nearest dollar to benefit Habitat for Humanity’s homebuilding mission — confidently, warmly, and consistently.
• Maintain a friendly, welcoming presence at the register that encourages customer engagement and reflects Habitat’s values.
• Ensure correct pricing, accurate change, and adherence to all cash handling and closing procedures.
• Stay informed about current store promotions, sales events, and pricing to assist customers at the register.
• Answer customer questions about merchandise, pricing, and Habitat for Humanity’s mission.
• Relay customer concerns or feedback regarding merchandise or service to the ReStore Manager or Assistant Manager promptly.
• Assist with preparing bank deposits in accordance with ReStore procedures.
  
  
  

Merchandising & Store Presentation

• Assist with pricing merchandise for the sales floor, applying established pricing procedures accurately.
• Help with floor moves, furniture arrangement, and merchandise displays to maximize sales and maintain an inviting store environment.
• Maintain knowledge of product locations and pricing throughout the store to assist customers effectively.
• Research fair market values of unique or new items and provide pricing recommendations to management.
  
  
  

Furniture Handling & Donation Support

• Assist customers with loading large sold items, including furniture, appliances, and building materials, into their vehicles.
• Help unload merchandise from delivery trucks and move donations from the receiving area to the sales floor.
• Graciously accept drop-off donations and assist donors with unloading items from vehicles.
• Provide donation receipts and review donation forms for completeness before donors leave.
  
  
  

Store Operations & Safety

• Work collaboratively to maintain store safety, cleanliness, and organization throughout the sales floor, warehouse, and receiving area.
• Adhere to all ReStore safety regulations and policies.
• Participate actively as a team member across all areas of store operations as directed.
• Carry out directions from the VP of ReStore, ReStore Manager, Assistant Manager, and Director of ReStore Impact & Operations.
  
  
  

Volunteer Coordination & Teamwork

• Collaborate with volunteers, donors, and staff to create a positive and meaningful experience.
• Demonstrate professionalism and a positive demeanor in all interactions, including challenging situations, upholding the values of Habitat for Humanity.
  
  
  

Requirements

Education

• High school diploma or equivalent required.
  
  
  

Experience

• Minimum one (1) year of retail cashier experience preferred.
• Customer service experience preferred; minimum of one (1) year preferred.
• Experience in thrift, resale, or donation-based retail a plus.
• Experience with merchandising and product display a plus.
  
  
  

Knowledge, Skills & Abilities

• Excellent customer service skills with a friendly, approachable demeanor at the register.
• Comfortable and confident asking customers to round up or make a donation at checkout — a mission-critical part of this role.
• Strong math skills and attention to detail for accurate cash handling, pricing, and deposit preparation.
• Sales orientation with the ability to promote merchandise and engage customers authentically.
• Ability to relate to people from diverse backgrounds with professionalism and respect.
• Effective verbal communication skills; ability to communicate clearly with customers, donors, volunteers, and staff.
• Self-starter with the ability to work both independently and collaboratively.
• Basic proficiency in Microsoft Excel and point-of-sale systems; basic typing skills and clear handwriting.
• Neat, clean, and professional appearance.
• Understanding and appreciation of the mission of Habitat for Humanity.
  
  
  

Licenses & Other Requirements

• Valid Florida Driver’s License required.
• Must pass background check and drug screening.
• Must be available to work Monday through Saturday; all ReStore locations are closed on Sundays.
• Flexibility to work overtime and holidays as required based on operational needs.
  
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation.

• Regularly required to stand and walk continuously throughout the workday on the sales floor, in the warehouse, and at the loading dock.
• Frequently required to safely lift, carry, push, or pull objects weighing up to 75 pounds, including donated furniture, appliances, building materials, and other merchandise.
• Frequently required to bend, twist, stoop, reach, and kneel when stocking shelves, arranging displays, processing donations, and assisting customers.
• Frequently required to operate a cash register, computer, and other standard retail equipment.
• Frequently required to move merchandise using hand trucks, dollies, and carts.
• Occasionally required to climb ladders for merchandise placement, signage, and store maintenance.
• Regularly required to communicate clearly and effectively, both verbally and in writing.
  
  
  

WORK ENVIRONMENT & CONDITIONS

• Work is performed in a retail store environment, including the sales floor, warehouse, receiving area, and loading dock.
• Retail and warehouse environments may involve elevated noise levels, dust, varying temperatures, and exposure to donated merchandise of varying condition.
• Continuous interaction with the public, including customers, donors, and volunteers throughout the workday.
• Standard schedule is Tuesday through Saturday; all ReStore locations are closed on Sundays and Mondays. Part-time schedules vary.
• Overtime and holiday work may be required based on operational needs.
  
  
  

Other Duties

Please note this position description is designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY & REASONABLE ACCOMMODATION

Habitat for Humanity of Lee & Hendry Counties is an equal opportunity employer and seeks to employ and assign the best-qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, citizenship, religion, sex, pregnancy, marital status, age, national origin, physical or mental disability, sexual orientation, genetic information, veteran/reserve national guard status, or any other status or characteristic protected by law.

Habitat for Humanity of Lee & Hendry Counties is committed to providing reasonable accommodation to qualified applicants and employees with disabilities. If you need reasonable accommodation to participate in the hiring process or to perform the essential job functions, please contact Deborah Boyer at 239-360-8019.