Critical Home Repair Project Coordinator

Critical Home Repair – Project Coordinator

Department: Construction
FLSA Status: Exempt
Employment Status: Full-Time
Location: 3816 Latrobe Drive
Salary: 45K per annum

Why Join Habitat for Humanity of the Charlotte Region?

At Habitat Charlotte Region, we believe everyone deserves a safe, affordable place to call home. When you join our team, your work directly supports families and strengthens neighborhoods across our community.

Together we build community impact. Since our inception in 1983, we have served over 5,000 local families, proving that affordable housing changes the trajectory of our entire region. Our work is driven by a commitment to community strength, marked by:

·        2,100  New homes sold to local families.

·        1,600  Families served through critical home repairs.

·        325 Existing homes renovated to maintain safe, affordable housing.

Join us and be part of a team that has been transforming the Charlotte Region for over four decades.

In addition to meaningful work, Habitat Charlotte Region offers competitive compensation, comprehensive benefits, and a healthy work-life balance—because caring for our community starts with caring for our people.

Position Purpose

The Critical Home Repair (CHR) Project Coordinator manages subcontractor relationships and oversees procurement activities for the Critical Home Repair program. This position plays a key role in ensuring project readiness, vendor compliance, and efficient coordination of resources needed for successful CHR project execution. The coordinator supports planning, documentation, and communication across the CHR team to maintain timely and cost-effective repair operations that align with Habitat Charlotte Region’s mission.

Essential Functions

• Perform effectively in a high-paced, team-oriented environment with a willingness to assist others as needed.
• Communicate internally and externally in a professional, courteous manner, representing Habitat Charlotte Region positively at all times.
• Self-motivate, organize, and follow through on assigned tasks and responsibilities.
• Practice the goodwill and mission of Habitat in all public and partner interactions.
• Seek guidance and direction from the CHR Project Coordinator while maintaining accountability for assigned duties.
• Identify and perform tasks that support and relieve workload from other construction staff as needed.
• Develop and maintain process documentation related to subcontractor management and procurement workflows.

Subcontractor Management

• Manage all aspects of subcontractor relationships, including recruitment, compliance, bid processes, and warranty coordination.
• Oversee the subcontractor bid process—requesting, reviewing, and awarding bids based on established guidelines.
• Obtain and maintain annual bids for assessments, testing, and materials.
• Recruit and identify subcontractors aligned with Section 3, SBE, and MWSBE requirements, support diversification of vendor base.
• Request and maintain updated compliance documents (annual contracts, certificates of insurance, etc.) for all CHR vendors.
• Communicate frequently with subcontractors regarding project changes, material needs, safety requirements, and performance feedback.

Project Preparation and Support

• Support project preparation, including processing permits and ensuring all pre-planning information is available for site supervisors.
• Prepare and track compliance for Historic District Commission and floodplain permitting applications.
• Support assessment and job scope development as requested by CHR leadership.

Warranty Coordination

• Maintain the CHR warranty hotline and respond promptly to homeowner inquiries via phone and email.
• Coordinate with CHR staff and site supervisors to assess and address warranty concerns.
• Assign warranty work to appropriate subcontractors or field staff and track all related communications and resolutions.
• Document and maintain records of all warranty-related inquiries and actions.

Project Execution and Collaboration

• Support the completion of CHR construction projects in collaboration with the CHR Project Management Team, as needed.
• Promote strong partnerships among staff, subcontractors, and homeowners, ensuring open communication and positive homeowner experiences.
• Maintain required trainings and certifications (e.g., CPR/First Aid, RRP, or others as required).
•  Maintain and ensure proper use of Habitat-owned equipment and tools.

Required Knowledge, Skills and Abilities

• Valid driver’s license with a clean driving record
• Personal vehicle to be used for business purposes
• Ability to adhere to Habitat’s Code of Conduct and other policies
• Commitment to the Habitat program
• Attention to detail
• Computer literate in Excel, Word, Construction & Invoicing software
• Communication skills
• Organizational skills

External Interactions

• City of Charlotte – Dept. of Neighborhood & Business Services                                  
• Construction Volunteers                             
• City of Charlotte Residential Permit Department                                                            
• Subcontractors
• Homeowners                                                                                                                             
• Utility Companies
• Suppliers & Vendors                                                                                                                
• Building Standards Personnel

Work Environment

This position requires working indoors in an office setting, as well as outdoors on construction sites in all types of weather.

Physical Demands

• Ability to stand most or all of any given day
• Ability to work at a desk the majority of days
• Ability to climb ladders and scaffolding
• Ability to work and maneuver on roofs and high spaces
• Ability to work in tight confines and within crawlspaces, wearing a respirator as needed
• Ability to maneuver over uneven ground
• Ability to work outside for extended periods of time during all months of the year

Estimated Time Commitment

Monday-Friday work week. Approximately 40 hours per week.

Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.

Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.