Sales Floor Supervisor

Mission-Driven Career Opportunity - Mooresville ReStore - Sales Floor Manager

One of the leading affordable housing nonprofits in the region, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation, and financial literacy training. As a Sales Floor Supervisor, you’ll play an integral role in advancing our vision of a world where everyone has a safe and affordable place to live.

Position Details

• Job Type: Full-Time, non-exempt
• Location: Mooresville ReStore
• Pay: $19.50 per hour

Why Join Habitat?

• Competitive pay and comprehensive benefits
• Industry-leading healthcare, dental, and vision coverage
• Flexible spending accounts (healthcare and dependent care)
• Generous paid time off supporting work/life balance
• Career development and internal promotion opportunities
• Casual, team-oriented work environment
• Retirement planning with a 403(b) and 3% organizational match

Position Purpose

The Sales Floor Supervisor is responsible for overseeing day-to-day department operations within the ReStore. This includes managing staff and volunteers, ensuring efficient processing of merchandise and donations, and delivering exceptional customer experience. If you’re looking for a role where you can combine retail leadership with meaningful community impact, this is an opportunity to make a difference every day.

Apply today and help build a stronger Charlotte Region—one home, one family, and one community at a time.

Key Responsibilities

• Manage daily department operations to meet sales goals and performance objectives
• Deliver outstanding customer service to shoppers, donors, and internal teams
• Ensure safe, efficient handling of merchandise and donations in line with established procedures
• Support receiving operations, including assisting on the dock as needed
• Supervise staff and volunteers, maintaining a safe, clean, and organized environment
• Foster a positive, respectful, and team-oriented culture
• Serve as a key-carrying supervisor, responsible for opening/closing the store and cash handling
• Accurately complete end-of-day reporting and documentation
• Address performance concerns, including documenting and conducting corrective action when needed
• Create a meaningful and engaging volunteer experience
• Represent Habitat Charlotte Region professionally in all interactions

Qualifications 

• POS experience 

• Management & Customer Service experience 

Skills and Abilities 

• Basic computer and math skills 

• Strong verbal and written communication skills 

Work Environment 

This position requires working indoors and outdoors in all types of weather, as well as warehouse/dock setting with or without climate control. 

Physical Demands 

• Ability to stand for extended periods of time 

• Ability to move merchandise throughout the store 

• Ability to lift 50 lbs. unassisted, 70 lbs. with assistance 

• Ability to work flexible schedule, including evenings, Saturdays, and periodic holidays 

• Ability to obtain Forklift Certification and operate a forklift on a regular basis 

• Ability to climb steps to Forklift cab 

Estimated Time Commitment: 40 hours/week, Rotating Monday-Saturday schedule. Shifts are scheduled based on the needs of the store, between the approximate hours of 8AM and 7PM.

Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required. 

Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.

Salary : $20