What are the responsibilities and job description for the Customer Care Representative position at Habasit?
About Us
A career-defining opportunity
Habasit America, a subsidiary of the Swiss-based Habasit Group, has thrived for over 50 years thanks to our people and culture. We have seven locations across the US, including our regional headquarters in Suwanee, Georgia. At Habasit, we value quality, continuous improvement, and entrepreneurship—qualities that make this a great place to launch or grow your career. You won't just join any team—you'll be part of a highly collaborative, problem-solving group where your contributions truly matter.
Habasit America is a leader in conveyor and power transmission belting, supporting companies you rely on daily. Our belting solutions can be found in businesses in every industry, from major food processing companies to the treadmill belts at your local gym. Whether you're building, designing, or selling, you'll help keep businesses in motion.
Job Summary
As a Customer Care Representative at Habasit, you will assist customers by processing orders, handling quotes, and resolving inquiries. You'll communicate regularly with customers to keep them updated on their orders and work with internal teams to address any challenges. Your role is key to ensuring smooth operations and maintaining customer satisfaction in our fast-paced industry.
Essential Duties and Responsibilities
- Provide professional, friendly customer assistance and resolve inquiries or complaints.
- Process customer orders and quotes accurately and on time.
- Proactively communicate order status, lead times, and delays to customers.
- Address and resolve customer inquiries, such as out-of-stock situations or order discrepancies.
- Handle returns, generate RMAs, and process corrective orders when needed.
- Collaborate with internal teams, including production and shipping, to meet customer needs.
- Support sales teams by assisting with customer requests and providing updates.
- Identify opportunities to upsell or offer additional products to customers.
- Manage relationships with key customer accounts.
- Maintain thorough knowledge of company products, policies, and procedures.
Benefits We Offer
- Medical insurance
- Dental insurance
- Vision insurance
- Tuition assistance
- Disability insurance
- Competitive 401(k) with 100% employer match up to a 6% contribution
- Gym membership reimbursement
- Generous number of paid time off (PTO) days
- A family-like atmosphere where your voice is heard
- A sense of accomplishment in your daily work
- Opportunities for promotions and career growth
What You Need to Be Successful
- Preferred – High Competency with MS Word, Excel, PowerPoint, and CRM Applications
- Preferred - High Competency with customer service inquiries
- Preferred - Bachelor's Degree in Business Administration, Marketing, or a related field
- Preferred - 5 years experience in customer service, sales, and/or marketing
- Preferred – 2 years experience with ERP software
We Are an Equal Opportunity Employer
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements/preferences listed represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.