What are the responsibilities and job description for the Guest Services Associate position at {H?
Guest Service Associate (GSA)
Are you a person with a passion for making guests feel welcome and delivering exceptional service from check-in to check-out?
About us:
Join H. House, a trusted hospitality management company specializing in Select Service accommodations and delivering outstanding guest experiences. At H. House, we believe our staff is our success — and we’re committed to supporting every team member’s growth and career potential. Learn more about us at www.h-house.co
Position Overview: Guest Service Associate
We’re looking for a proactive, organized, and friendly Guest Service Associate (GSA) to be the welcoming face of our hotel and help create outstanding guest experiences. In this role, you’ll greet guests, manage reservations, assign rooms, and assist with any needs during their stay. While previous hotel front desk experience is a plus, it’s not required — what matters most is a positive attitude, excellent customer service skills, and the ability to engage in friendly, professional conversation. The ideal candidate will have a basic understanding of hotel operations, be proficient in Microsoft Office, and be flexible with scheduling, including weekends and holidays. You’ll work closely with our housekeeping team to ensure rooms are guest-ready and address any guest concerns promptly and courteously. If you enjoy making people, feel welcome and appreciated, we’d love to meet you!
Why Join Us?
Our staff is our success. This is our motto — but it’s also our culture. We work hard to make sure our team members love being part of H. House. By investing in your growth and providing opportunities for you to succeed, we build a team where your potential thrives, and we all grow together.
If you’re ready to be part of a team that values people first and fosters a positive, growth-focused workplace — we’d love to hear from you!