Overnight Front Desk Manager (Hotel Swexan)

Company Overview

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hotel Swexan.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hotel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Position Summary

As an Overnight Manager Hotel, your job is to ensure that the hotel runs smoothly while guests are asleep. You'll be responsible for overseeing the safety and security of the property, managing the night staff, and handling any customer service issues that may arise during the night shift. In this job, you'll need to have excellent communication skills and be able to multitask efficiently. Your duties will include checking in late arriving guests, responding to emergencies, and managing daily hotel operations. You'll also be responsible for performing routine tasks such as managing reservations, answering phone calls and emails, and organizing reports and records. A successful Overnight Manager Hotel should have a high level of integrity, be detail-oriented, and possess strong organizational and problem-solving skills. This is an important role in the hospitality industry and requires someone who takes their responsibilities seriously.

Responsibilities 

• Managing front desk operations: Handling guest check-ins, check-outs, and special requests.
• Ensuring guest safety: Monitoring security systems and conducting regular property walks.
• Managing staff: Supervising front desk agents, security personnel, and overnight cleaning or maintenance staff.
• Preparing reports: Reviewing nightly reports on occupancy, rate, and revenue figures.
• Coordinating with departments: Working with housekeeping, food and beverage, and other departments to provide quality guest service.
• Training and development: Providing feedback and coaching to staff members.
• Maintaining records: Keeping accurate records of room inventory and sales.
• Responding to emergencies: Addressing guest complaints or concerns promptly and professionally.
• Enforcing policies: Ensuring compliance with hotel policies and procedures.

Qualifications

• 2 years of Front Office management experience in a luxury hotel or resort
• Excellent customer service, written and verbal communications and telephone etiquette skills
• Proficiency with MS Office
• Bachelor’s Degree preferred but not required
• Proficiency with Microsoft office