Barista (Hôtel Swexan)

Company Overview

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Our Concepts Include:

Isabelle’s

Located on the lobby level and inspired by the sidewalk cafes of Europe, guests at Isabelle’s can enjoy continental breakfast options or a light lunch. In the evening, Isabelle’s showcases classic martinis from around the world.

Isabelle’s is open to the public.

Job Functions

Operations

• Assist the other baristas, monitoring and coordinating the day-to-day operations of their Bar during each shift and ensures all FOH SOP’s (including HACCP) are duly followed and fully executed.
• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.
• Prepare drinks in accordance with proper mix ratios and pleasantly deliver to guest.
• Ensures a spotless service is delivered to all guests anytime, and that their needs and expectations are fulfilled to the highest level and down to the smallest details.
• Ensure their unit is well maintained and that all equipment, materials, and utensils are always in perfect working condition. Reports any defect to the Restaurant Manager.
• Proactively greet guests warmly and provide a pleasant and comfortable experience.
• Maintain a current knowledge of bar inventory and mixed drink recipes.
• Maintain a good understanding of current events to be able to engage with guests in appropriate conversation.
• Communicate effectively with the restaurant manager, servers, and host/hostess as appropriate to ensure the guest experience is as enjoyable and effortless as possible.
• Engage guests with a pleasant greeting and take drink orders in accordance with HH bar service standards.
• Educate customers by presenting the menu and determining their coffee interests.
• Prepare and sell coffee drinks by following prescribed recipes and preparation techniques.
• Prepare and sell brunch cocktails by following prescribed recipes and preparation techniques.
• Assist and encourage other baristas.

Procurement and deliveries

• Checks the quality of deliveries and documentation.
• Ensures correct storage of supplies.
• Ensure the quality of products received.
• Ensure that all coolers are cleaned and stocked daily up to the Stock Par.

Finance, Cost Control & Budgeting

• Ensure timely and accurate entry of orders into the computer system and collection of payment
• Minimize waste
• Responsible for correct cash-out procedures for servers.
• Sending order through a computer terminal.
• Take physical inventory of specified food items for daily inventory.
• Ensure that menu items are prepared following recipes.
• Make sure all drinks are rung up properly.
• Follow proper procedures for ringing guest checks and cash collection procedures.
• Follow cash handling responsibilities as dictated by HH policy.
• Be fully responsible and accountable for an issued bank.
• Collects money for drinks served.

Physical Demand

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to bend, stoop, reach and lift up to 50 lbs.
• Able to stand for prolonged periods of time.

Sanitation and Equipment’s

• Ensure that staff maintain and strictly abide by state sanitation/health regulations and HH requirements.
• Maintain proper storage procedures as specified by the Health Department and restaurant requirements.
• Instruct staff in the correct usage and care of all machinery in the kitchen operation, stressing safety.

Meetings & Communication 

• Be available for any Restaurant mandatory meeting or training.
• Reports immediately on any major product defect or any major guest issue and takes all necessary corrective actions.
• Ensures a smooth communication with all direct reports and other Restaurants Managers/supervisors
• Keeps current with trends in the restaurant industry.

Attire, language, and behavior

• Always neatly dressed and groomed, and always behaves and speaks according to HH Division and Harwood International standards of excellence and image.
• Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.

Competencies

• Cleanliness and organization
• Detail oriented
• Problem-solving skills
• Creative / innovative
• Customer service / focus
• Quality
• Productivity
• Work environment / safety

Required Education & Experience

• TABC & FH certifications
• Former barista experience
• Ability to work a flexible schedule, including weekends.
• Team working skills.
• Selling to customer needs
• Desire to learn and strive for success.