What are the responsibilities and job description for the Service Manager position at H O PENN MACHINERY?
H.O. Penn Machinery
HIRING IMMEDIATELY
Service Manager
Holtsville, NY
Pay: $100,000-$135,000/year (dependent on relevant experience)
Bonus: 20% bonus potential
Benefits:
- Medical/dental/vision insurance
- 401(k) with company match
- Holidays & competitive PTO
- Company provided cell phone & laptop
Key Qualifications:
- 5 years of experience in heavy equipment, industrial, automotive, or related service operations, with at least 3 years of experience in a supervisory role
- Strong understanding of service operations, scheduling, work order management, and job costing
- Ability to forecast labor, equipment, and material needs to meet service demand
- Ability to hire, develop, mentor, and retain high-performing team members
- Demonstrated commitment to safety, compliance, and promoting a strong safety culture
- Experience resolving customer issues with urgency, empathy, and clear communication
Responsibilities
Successful delivery and sales of service of recognized superior value by providing necessary key resources (people, materials, tooling and time)
- Have resources (people and equipment) to effectively perform service
- Effectively utilize the resources
- Generate growth through service sales
Maximized effective and efficient use of service processes to provide fast, accurate service and minimal unnecessary expenses
- Effectively manage department operations
- Continually monitor, measure and improve processes
- Forecast and budget resource to satisfy forecasts
A high-performing workforce through effective hiring, development and retention of talent
- Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety
- Build a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountability
- Take accountability for talent development by regularly reviewing and discussing employee development activities, such as onboarding, training, and career development initiatives
A culture that focuses on safety and safe work habits
- Be an active part in the continuous improvement of H.O. Penn’s safety culture
- Timely completion of any required safety training for self (including all direct/indirect reports)
- Adherence to all Environmental, Health, and Safety Policies
- Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task
A positive and professional customer experience through maintenance of the facilities
- Ensure the building and grounds remain clean, uncluttered, and in sound working order
- Ensure building is secure against theft and damage
- Continuously assess appearance, professionalism, and maintenance in adherence to company policies within your designated area
- Promptly address issues identified during assessments to ensure compliance with company appearance standards
- Implement approved company recommendations for a professional and accessible appearance
Qualifications
- 5 years of experience in heavy equipment, industrial, automotive, or related service operations, with at least 3 years of experience in a supervisory role
- Strong understanding of service operations, scheduling, work order management, and job costing
- Ability to forecast labor, equipment, and material needs to meet service demand
- Ability to hire, develop, mentor, and retain high-performing team members
- Demonstrated commitment to safety, compliance, and promoting a strong safety culture
- Experience resolving customer issues with urgency, empathy, and clear communication
Physical Requirements:
- Standing and/or sitting for prolonged periods of time
- Hand coordination for typing, writing, and computer use
- Occasional forward bending and reaching
- Occasional walking and climbing stairs
- Carrying (up to 20lbs.)
Reasonable accommodations made as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.
Salary : $100,000 - $135,000
