Field Service Supervisor – Power Systems

H.O. Penn Machinery

HIRING IMMEDIATELY

Field Service Supervisor – Power Systems

Bronx, NY

Pay: $80,000-$105,000/year

Bonus Potential: 15%

Benefits:

• Medical/dental/vision insurance
• 401(k) with company match
• Holidays & competitive PTO
• Company provided laptop, & cell phone

Key Qualifications:

• 5 years of experience in power systems, diesel engines, heavy equipment, or related field service operations, including troubleshooting and repair oversight.
• Demonstrated leadership or supervisory experience, with the ability to coach, develop, and hold technicians accountable for performance, safety, and productivity.
• Strong technical knowledge of electric power generation (EPG) systems, engines, electrical components, and diagnostic processes.
• Proven ability to manage service operations and resources, including scheduling personnel, equipment, tooling, parts, and workload priorities to meet customer commitments.
• Customer-focused mindset with excellent communication skills, capable of building relationships, resolving issues, and maintaining high levels of customer satisfaction.
• Business and financial acumen, including experience managing service profitability, productivity metrics, and operational performance goals.
• Commitment to safety excellence, with a strong understanding of EHS requirements, risk mitigation, and promoting a culture of safe work practices.

Responsibilities

Successfully deliver and sell service of recognized superior value by providing necessary key resources (people, tooling, materials, equipment and time)

• Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
• Oversee technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner (including troubleshooting assistance)
• Assure assigned service operations are completed successfully by providing resources (information, people, parts, tooling, etc.)
• Ensure profitable service operations, for assigned area, by meeting expectations for service dashboard

Support growth through sales support

• Provide a high level of customer satisfaction for assigned area (per customer surveys and feedback), in alignment with company values
• Collaborate with EPG Field Service Manager and Product Support Sales Reps on actions for growth opportunities in promoting sales of Customer Service Agreements and product support
• Develop close working relationship with Power Systems groups (PMs, New Sales, PSSRs, Rental) to communicate schedules, costs and coordinate work
• Advise EPG Field Service Manager on adequate technician coverage to support sales volumes and opportunities

A high-performing workforce through effective hiring, development and retention of talent.

• Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety
• Build a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountability
• Take accountability for talent development by regularly reviewing and discussing employee development activities, such as onboarding, training, and career development initiatives

A culture that focuses on safety and safe work habits.

• Be an active part in the continuous improvement of H.O. Penn’s safety culture
• Timely completion of any required safety training for self (including all direct/indirect reports)
• Adherence to all Environmental, Health, and Safety Policies
• Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task

Qualifications

• 5 years of experience in power systems, diesel engines, heavy equipment, or related field service operations, including troubleshooting and repair oversight.
• Demonstrated leadership or supervisory experience, with the ability to coach, develop, and hold technicians accountable for performance, safety, and productivity.
• Strong technical knowledge of electric power generation (EPG) systems, engines, electrical components, and diagnostic processes.
• Proven ability to manage service operations and resources, including scheduling personnel, equipment, tooling, parts, and workload priorities to meet customer commitments.
• Customer-focused mindset with excellent communication skills, capable of building relationships, resolving issues, and maintaining high levels of customer satisfaction.
• Business and financial acumen, including experience managing service profitability, productivity metrics, and operational performance goals.
• Commitment to safety excellence, with a strong understanding of EHS requirements, risk mitigation, and promoting a culture of safe work practices.

Physical Requirements:

• Standing and/or sitting for prolonged periods of time
• Hand coordination (typing and writing)
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.