What are the responsibilities and job description for the Machine Sales Inside Sales Representative position at H O PENN MACHINERY?
H.O. Penn Machinery
HIRING IMMEDIATELY
Machine Sales Inside Sales Representative
Poughkeepsie, NY
- Medical/dental/vision insurance
- 401(k) with company match
- Holidays & competitive PTO
- Company provided laptop, & cell phone
- Previous customer service, sales, retail, or inside sales experience highly preferred
- Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel; experience with CRM systems is a plus
- Must have excellent communication skills and be able to effectively articulate features and benefits to demonstrate value
- Self-motivated with the ability to work independently while contributing to a team environment
- Strong organization, time management, and follow-up skills with attention to detail. Valid driver's license and ability to travel throughout H.O. Penn's territory as needed
Responsibilities
Professionally handle walk in and phone inquiries to secure business when opportunities arise
- Create an immediate buying atmosphere for walk in customers by greeting them in a welcoming and professional manner
- Utilize all of the sales tools to assist in closing business, including but not limited to, probing questions, financial merchandising, Extended Protection Plan options, negotiating skills, product knowledge
- Qualify all leads and pass along to Outside Sales Reps as appropriate
- Ensure machine display and demo areas (if applicable) are presentable, have the needed machines and are ready for use with customers
Contribute to the success of the Machine Sales Department by re-establishing and maintaining contact with assigned small to medium sized (BCP) customer accounts to increase machine sales
- For accounts on your customer list, manage them effectively by scheduling calls based on a predetermined frequency to ensure all customers are contacted annually and 100% PAR completion is achieved
- Update the customer’s account/machine information in the CRM system and begin to develop a business relationship
- Develop and utilize telephone sales concepts to maximize sales call effectiveness
- Strategize with the Sales Manager and Outside Sales Reps on efforts to target particular territories and customers
- Support marketing efforts with activities such as attending customer events, participating in sales blitzes and conducting campaign follow up
Effectively and efficiently contribute to the quality of the customers' experience with H.O. Penn Machinery Company
- Take ownership of customer problems, even when not directly responsible and follow-up to ensure proper resolution
- Continually strive to develop product/industry knowledge and business intellect
- Adequately represent the customers' needs to H.O. Penn Machinery
- Utilize the various technologies and tools at hand (computer-based analytical tools, seminars, etc.) to communicate the value of Caterpillar and H.O. Penn products and services to a customers’ operations
- Act as a liaison between departments to share information and ensure customer needs are addressed
Qualifications
- Previous customer service, sales, retail, or inside sales experience highly preferred
- Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel; experience with CRM systems is a plus
- Must have excellent communication skills and be able to effectively articulate features and benefits to demonstrate value
- Self-motivated with the ability to work independently while contributing to a team environment
- Strong organization, time management, and follow-up skills with attention to detail. Valid driver's license and ability to travel throughout H.O. Penn's territory as needed
- Standing and/or sitting for prolonged periods of time
- Hand coordination (typing and writing)
- Occasional forward bending and reaching
- Occasional walking and climbing stairs
- Carrying (up to 20lbs.)
Reasonable accommodations made as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.
Salary : $50,000