What are the responsibilities and job description for the MGR UNIFIED COMMUNICATIONS position at H Lee Moffitt Cancer Center & Research Institute I?
- Tampa, FL
- Moffitt Business Center at Intellicenter (MBC)
- Unified Communications
- Full Time - Day Shift - Mon-Fri 8 - 4:30
- Req #: 89596 Posted: November 10, 2025 -->
At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.
Summary
MGR Unified Communications
Position Highlights:
The primary role of the Manager of Unified Communications is to manage, lead and influence the direction of critical communication services and platforms across multiple data center locations and field sites globally, including telephone systems, conferencing and collaboration architecture, and Microsoft platforms, such as Microsoft 365 and Active Directory. The manager is responsible for the team to maintain enterprise focus and develop strategies, road-maps and investment plans to align with, and support, critical business objectives. Provide life-cycle management of all Unified Communications platforms and services. Pro-actively drive service improvement and implement required changes to deliver operational excellence. Manage capacity to meet Service Levels and maintain a 12 month rolling capacity plan that reflects current and future business needs. Contribute to creation of and roll out strategy road-map for audio voice services, ensuring the adoption and operationalization of new technologies, i.e., Microsoft Exchange and Office 365 Services, Enterprise Voice, while transitioning from and decommissioning legacy or traditional technology. Keeps up with technology trends, research technologies for the new hospital, recommends specific vendors technologies, solutions.
The individual will work closely with key administrative, operational, and clinical departments to ensure solution delivery, continued support and actively contributes to the strategic formation and execution of the overall technology vision for the Center.
Responsibilities:
- Work with staff in developing and maintaining Unified Communications opportunities, guidance on new technologies and platforms, and overseeing transitioning technologies to operational responsibility, while maintaining consistent communication with other teams regarding issues and improvement opportunities.
- Provides strategic direction and broadly advocates for all centralized Unified Communication engineering operational technology, including telecom, collaborative technology, and Microsoft Cloud
- Implements process and management methods to produce Unified Communications engineering excellence for team members responsible for all tasks and activities associated with Unified Communication functions (e.g. engineering, implementation, diagnostics, operations, and user support).
- Plans and manages budgets, forecasts, projects, and associated staffing requirements
Credentials and Experience:
- Bachelor’s Degree – Computer Science, Information systems, or related field
- A minimum of eight (8) years of experience in technology operations roles providing network, telephony and collaboration architecture support/configuration, implementation efforts of projects and tasks, development of solutions at both the functional and technical layers for an entire organization (preferably a healthcare entity).
- PLUS three (3) years leadership experience as supervisor, team/project lead, manager or above is required (may be inclusive of other experience).
- Minimum of five (5) years working in healthcare IT team environment is required (may be inclusive of other experience).