What are the responsibilities and job description for the SERVICE DISPATCHER position at H GREGORY 1 INC?
Duties include assisting customers on the phone and through email, as well as assisting with the administrative needs and operations of the Service Department. Qualified candidates will have strong organizational skills with the ability to communicate with our customers and team in a positive manner. This is a high volume, fast-paced position where the ideal candidate will be accustomed to working in high pressure jobs.
Daily duties include but not limited to:
- Recording of vendor and sublet invoices, categorizing to appropriate repair order or cost category
- Receiving of parts inventory and stocking of parts
- Assisting customers on the phone and through email with their various service needs
- Writing Repair Orders, scheduling service appointments, billing and electronic filing
- Communicating with customers on the status of their repair or service, including ready to pick uP
Qualifications:
- Ability to work in a fast paced team environment is essential
- Strong interpersonal and communication skills
- General understanding and interest in automotive dealership operations
- Ability to understand what customers are looking for and communicate effectively with them
- Excellent time management and organizational skills in order to keep up with a demanding schedule
- Experience in customer facing administrative roles with a high attention to detail and organization
WHAT WE OFFER:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid Time Off
- Paid Group Term Life Insurance
- Supplemental Personal Accident Insurance
SCHEDULE:
- 8-hour shift
- Weekend availability
LICENSES:
- Must maintain a valid in-state Driver’s License and be considered insurable with the dealerships insurance policy.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Sit and/or stand interchangeably throughout the day.
- Sit and/or stand for long periods at a time.
- Use hands, fingers and arms continually, frequently and throughout the day.
- Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
- Pick-up, lift and carry items that may exceed 50 pounds.
- Operate and drive vehicles or equipment in a safe manner.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.