What are the responsibilities and job description for the LeafGuard Customer Support Associate position at H&G Solutions?
LeafGuard Customer Support Associate
Enjoy helping people and creating customer experiences that leave a lasting impression?
If you’re friendly, organized, and enjoy working with people, this is an opportunity to build your skills and grow professionally. We’re looking for a motivated LeafGuard Customer Support Associate to join our team and help customers get the information, guidance, and support they need throughout their experience with LeafGuard products and services.
As a Customer Support Associate, you’ll communicate with customers, answer questions, assist with appointment coordination, and work alongside the sales team to ensure a smooth and positive customer journey. You’ll have the opportunity to strengthen your communication, problem-solving, and customer service skills while learning the ins and outs of the business.
As a LeafGuard Customer Support Associate, your responsibilities include:
- Responding to customer inquiries and providing helpful information about LeafGuard products and services.
- Communicating with prospective and existing customers through phone, email, and other outreach channels.
- Understanding customer questions and directing them to the appropriate solutions or team members.
- Assisting with appointment scheduling, confirmations, and follow-up communications.
- Maintaining accurate customer records and updating information in the CRM system.
- Supporting the sales team with customer communications and day-to-day administrative tasks.
- Following up with customers to ensure questions are addressed and next steps are clear.
- Helping resolve routine customer concerns in a professional and timely manner.
- Learning company procedures, product information, and customer service best practices through training and coaching.
- Contributing to team goals by maintaining high standards of service, accuracy, and professionalism.
We’d love to meet you if you are:
- Friendly, approachable, and passionate about helping people.
- A confident communicator with strong listening skills.
- Organized, dependable, and attentive to detail.
- Patient and professional when handling customer questions or concerns.
- Comfortable learning new technology, systems, and processes.
- A positive team player who takes initiative and welcomes feedback.
- Able to manage multiple tasks in a fast-paced environment.
- Interested in developing a career in customer support, sales support, or customer relations.
Our LeafGuard Customer Support Associate opportunity is ideal for someone who enjoys working with people and wants to develop practical, transferable skills. You’ll receive training and guidance to help you become familiar with our products, customer service processes, communication tools, and daily responsibilities.
Previous experience in customer service, retail, call centers, or administrative support is an advantage, but it’s not essential. We value a positive attitude, a willingness to learn, and a genuine commitment to providing customers with a helpful and professional experience.
Work Location: In person