What are the responsibilities and job description for the Granbury Service - Cross Functional Rep - Part-Time position at H-E-B?
Responsibilities
Job Summary: As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.
Key Responsibilities & Essential Functions
Qualifications & Key Requirements
Work Experience:
Last revised: 7/1/2020
Job Summary: As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.
Key Responsibilities & Essential Functions
- Customer Service / Sales / Stocking:
- Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
- Uses suggestive selling techniques to meet customer needs and build department sales
- May make regular product announcements to inform customers
- Works a flexible schedule to accommodate shifts of different departments
- Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
- Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
- Builds, stocks, and maintains displays and fixtures
- Assists with inventory control; loads, unloads, and moves product
- Slices, packages, labels, rotates, merchandises, culls, and prices product
- Gains knowledge of multiple departments; applies understanding of processes / policies
- Complies with Store and department SOPs, policies, and applicable laws
- For the Service cross functional team, works as a Checker when not performing Cross Functional duties
- Food Safety / Sanitation:
- Ensures compliance with departmental / Store SOPs for food safety and sanitation
- Properly operates and maintains all equipment
- Cleans / sanitizes sales floor, display cases, prep areas, and equipment
Qualifications & Key Requirements
Work Experience:
- 0 years 6 months of experience in H-E-B Store operations - Required
- Knowledge of computer systems (Symbol, ACR, label machine) - Required
- Customer service and interpersonal skills - Required
- Verbal / written communication and reading skills - Required
- Ability to adapt to performing a wide range of duties across multiple departments - Required
- Ability to work autonomously - Required
- HS Diploma or GED or equivalent - Required
- Completion of Company Orientation and Safety Training - Required
- Function in a fast-paced, retail environment, requiring detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Work flexible schedules to accommodate differing department shifts
- Perform the following, based on your Department:
- Constantly* reach at waist, grasp
- Frequently stand, walk, reach at shoulder, bend
- Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
- Dairy / Frozen / Grocery / Market:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold conditions, loud noise
- DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**
- FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
- GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs**
- MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**
- Deli:
- Constantly* reach at waist, grasp
- Frequently stand, walk, stoop
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
- Cosmetics / Drugstore / General Merchandise:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet conditions, loud noise, ambient temperatures
- COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs**
- DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**
- GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs**
- Floral:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Frequently be exposed to cold conditions
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs**
- Gas Station:
- Constantly* sit, reach at waist
- Frequently grasp
- Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs**
- Produce:
- Constantly* reach overhead, reach at shoulder, reach at waist, pivot, grasps
- Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally stand, bend, crouch, kneel, stair climb
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
- Seafood:
- Constantly* reach at waist
- Frequently stand, walk, pivot, push / pull with arms, grasp
- Frequently be exposed to wet and cold
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
- Occasionally be exposed to hot conditions, loud noise, ambient temperatures
- Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs**
- Service:
- Constantly* stand, walk, reach at waist, grasp
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
- Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs**
- Shelf Edge:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
- Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs**
- While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
- It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
Last revised: 7/1/2020