What are the responsibilities and job description for the Ennis Service - Customer Service Assistant - Part-Time position at H-E-B?
Responsibilities
Job Summary: As a Customer Service Assistant, you'll package groceries and help customers transport their purchases from the Store to their vehicles.
Key Responsibilities & Essential Functions
Work Experience
Qualifications & Key Requirements:
Knowledge/Skills/Abilities:
Licenses/Certifications:
Last revised: 1/1/2019
Job Summary: As a Customer Service Assistant, you'll package groceries and help customers transport their purchases from the Store to their vehicles.
Key Responsibilities & Essential Functions
- Customer Service:
- Assists in unloading merchandise from baskets
- Packages groceries; assists customers in transporting / unloading groceries to their vehicles
- Assists customers in locating merchandise
- Stocking / Sanitation:
- Gathers baskets and picks up trash inside and outside Store
- Maintains and stocks bag areas
- Returns products to proper locations
- Stocks and stages bags; stocks check stand supplies
- Distributes Buddy bucks to registers, replaces anti-fatigue mats
- Does Carts & Parts basket relocation and power-washing basket relocation for department setup
- Performs red basket fill up / retrieval
- Cleans, mops, dusts, sweeps, vacuums check stand area, Return Center, and CCO area to maintain Store cleanliness and safety
Work Experience
Qualifications & Key Requirements:
Knowledge/Skills/Abilities:
- Ability to work in a fast-paced environment - Required
- Ability to work with customers and stay attentive to their needs - Required
- Ability to maintain a high level of productivity and efficiency standards - Required
Licenses/Certifications:
- Completion of Company Orientation and Basics of Safety training Upon Hire - Required
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Constantly reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to cold, hot, loud noises, ambient temperatures, and wet conditions
- Demonstrate the ability to lift 55 lbs, and manage more than 55 lbs (up to 100 lbs)
- While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
- It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
Last revised: 1/1/2019