Inside Sales Customer Service Coordinator

Position Summary

The primary function of a Customer Service Representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided.

Duties & Responsibilities

• Ensure over-the-phone, face-to-face, and/or written communications with customers represent the company’s culture, values, and practices
• Greet customers warmly and determine problems, orders, or other reasons for calling
• Ascertain when to pass customer questions to appropriate sales staff for additional product and sales information
• Take orders at the sales counter and/or over the phone
• Use company computer systems for order entry
• Complete sales orders and tender cash sales
• Develop product knowledge to assist customers with purchases
• Ensure the showroom is clean and properly stocked
  
  

Basic Qualifications

• High school diploma or GED equivalent
• Ability to self-manage, show initiative, and be comfortable meeting the public
• Team player with attention to detail and strong organizational skills
• Bilingual a plus
• Exceptional computer skills
  
  

Core Competencies

• Ability to self-manage, show initiative, and be proactive
• Communicate professionally, both verbally and in writing, with coworkers and customers
  
  

Physical Requirements

• Ability to remain in a stationary position in an office environment approximately 70% of the time
• Occasional movement within the office to access files and office machinery
• Ability to operate basic office machinery
• Ability to communicate effectively with team members and management
• Constantly working in an office environment
  
  

Required Cognitive Skills

• Ability to problem-solve and prioritize tasks
• Ability to manage stress related to deadlines and ongoing projects
• Ability to multitask
• Ability to receive and analyze information
• Ability to communicate solutions quickly when problems occur
• Ability to demonstrate sound judgment and initiative
  
  

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members as our greatest assets and invest in training while supporting work-life balance.

Job Location:

Commonwealth Building Materials, Inc. - Glen Allen

11066-A Washington Hwy Glen Allen, VA 23059

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As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

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Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs

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