What are the responsibilities and job description for the Hospitality Assistant position at Gymfinity Gymnastics?
Do you love working with people and creating exceptional customer experiences?
Gymfinity Children's Activity Center is looking for energetic, customer-focused Hospitality Assistants to join our team. This role is much more than answering phones or checking people in. As one of the first points of contact for our families, you will help create an outstanding experience for every child and parent who walks through our doors.
Our Hospitality Assistants combine customer service, relationship building, sales, and administrative skills to help families find the programs that best fit their needs while ensuring a welcoming, organized, and professional environment.
Please note that a background check and references are required.
What You'll Do
- Welcome students, families, and visitors with warmth and enthusiasm
- Build relationships with prospective and current families
- Answer questions about classes, camps, birthday parties, special events, and competitive programs
- Guide families through registration and enrollment processes
- Assist with sales of programs, memberships, events, and pro shop merchandise
- Navigate and maintain information within our customer management and billing systems
- Process registrations, payments, and account updates accurately
- Communicate professionally via phone, email, text, and in person
- Work collaboratively with coaches, department leaders, and office staff to provide exceptional service
- Help ensure the front office remains organized, efficient, and welcoming
What We're Looking For
- Previous experience in customer service, hospitality, sales, admissions, retail, or a fast-paced office environment
- Strong computer skills and proficiency with Microsoft Office and web-based applications
- Experience working with customer management, CRM, scheduling, registration, or billing systems preferred
- Ability to learn and navigate complex software systems quickly and accurately
- Excellent communication and interpersonal skills
- Organized, detail-oriented, and able to manage multiple priorities
- Cheerful, professional, diplomatic, and solution-focused
- Team player who enjoys helping others succeed
Physical Requirements
- Ability to walk on uneven surfaces throughout the facility
- Ability to lift up to 30 pounds
- Walking/Standing/Reaching
Schedule
- Must be available to work 2 weekday evenings starting no later than 4:00 PM
- Alternating weekends (including Friday nights) required
- Approximately 10-15 hours per week
Compensation is based on experience.
Bonus Qualifications
- Bilingual candidates are encouraged to apply
- Experience working with children, families, recreation, education, or youth programs is a plus
Why Gymfinity?
If work culture matters to you, Gymfinity may be the perfect fit.
We invest heavily in creating a culture of recognition, development, teamwork, and fun. We believe in hiring for personality and training for skill. Skills can be taught; positivity, enthusiasm, and a genuine desire to help children and families are what make our team exceptional.
This position is ideal for college students, educators, professionals seeking supplemental income, or anyone looking for meaningful part-time work in a positive environment.
Interested in additional hours? Hospitality Assistants who enjoy working with children may have opportunities to add coaching hours. No gymnastics experience is required, we can teach the curriculum.
Ready to Apply?
Complete our application here:
https://docs.google.com/forms/d/e/1FAIpQLSeLSgwJ9q4Q9Xixb75YZ7oFsCTKpNcBZ4KQI7d0QMiq2mCzNQ/viewform