GWCC GUEST SERVICES SPECIALIST - Part Time (47053)

ABOUT GEORGIA WORLD CONGRESS CENTER AUTHORITY

Joining GWCCA means helping create moments that matter. We’re a world-class campus seeking passionate people ready to innovate, connect, and make an impact on our community and beyond. Whether front and center or behind the scenes, your work powers the experiences that define events and hospitality in Georgia.

The Georgia World Congress Center Authority (GWCCA) Guest Services delivers welcoming, knowledgeable, and responsive support that enhances the guest experience, strengthens the Authority’s brand, and ensures seamless navigation and engagement across our campus and events.

GUEST SERVICES SPECIALIST POSITION SUMMARY

The Authority is currently recruiting part-time Guest Services Specialist to join Georgia World Congress Center. The Guest Services Specialist is the frontline ambassador primarily responsible for engaging and professionally interacting with customers. Guest Services Specialists handle inquiries, resolve concerns, and provide information or assistance to create a welcoming, helpful, and safe environment for all guests, visitors, and clients of The Authority. Ideal candidates will share our values of authenticity, accountability, and teamwork while performing the essential duties and responsibilities of this position.       

GUEST SERVICES SPECIALIST ESSENTIAL DUTIES and RESPONSIBILITIES

• Deliver outstanding customer service by warmly welcoming and assisting event attendees with their needs
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service
• Provide guests with directions to various facility and surrounding area locations
• Respond to questions and requests from event attendees and other GWCCA departments in a patient, efficient and courteous manner
• Address guest inquires complaints, or issues promptly and professionally
• Monitor visitor materials and displays at the information desks
• Assist ADA patrons when necessary
• Actively participate in The Authority training programs as required.
• Accurately document and complete administrative paperwork.
• Comply with The Authority policies and procedures associated with such programs as risk management, safety, and emergency management. 
• Maintain an ethical and professional image when interacting with internal and external customers in to ensure customer satisfaction.
• Perform other duties as assigned. 

GUEST SERVICES SPECIALIST KNOWLEDGE, SKILLS, and ABILITIES

• Ability to analyze situations quickly and objectively and to determine proper course of action on own initiative.
• Ability to develop and maintain effective relationships with employees, other staff, and the public.
• High degree of integrity and compliance.
• Self-awareness.
• Thoroughness in task approach, follow up and completion.
• Strong oral and written communication skills.
• Ability to multi-task and work in a fast-paced environment
• Adapt to various positions and locations around the GWCCA
• Flexibility to work evenings, weekends, and holidays based on event schedule
• Must commit to working a minimum of 16 hours per month
• Physical stamina to stand, walk, and engage in physical activities for extended periods of time
• Excellent communication and interpersonal skills to interact with diverse individuals
• Demonstrate reliability, punctuality and strong work ethics
• Ability to receive instruction for tasks and properly execute tasks with minimal supervision
• Fundamental technical skills preferred

GUEST SERVICES SPECIALIST EDUCATION and/or EXPERIENCE

• Must be at least 18years old
• Must possess a high school diploma or GED equivalent; experience may substitute for education  
• College education is preferred but not required
• Previous experience in customer service, hospitality, or event-related roles

GUEST SERVICES SPECIALIST BENEFITS

Part-time team members of Georgia World Congress Center Authority benefit from free on-site dining during operating hours, free on-site parking, plus discounted prices on auto insurance, home insurance, technology, travel, attractions and much more!

Visit www.gwcca.org to learn more about our culture and campus.

Georgia World Congress Center Authority is an Equal Opportunity Employer and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.

Salary : $13