GWCC FACILITY SERVICES OPERATOR PART-TIME (47037)

ABOUT GEORGIA WORLD CONGRESS CENTER AUTHORITY

Joining GWCCA means helping create moments that matter. We’re a world-class campus seeking passionate people ready to innovate, connect, and make an impact on our community and beyond. Whether front and center or behind the scenes, your work powers the experiences that define events and hospitality in Georgia.

FACILITY SERVICES OPERATOR POSITION SUMMARY

The Authority is currently recruiting a part-time Facility Services Operator to join Georgia World Congress Center. The Facility Services Operator is primarily responsible for receiving and routing calls, logging campus maintenance incidents and inquiries, prioritizing and dispatching work orders, communicating and interacting with internal and external customers while providing exceptional and professional phone services.  

FACILITY SERVICES OPERATOR ESSENTIAL DUTIES and RESPONSIBILITIES

• Operate computer-based software, telephone, two-way radios, and radio base station equipment
• Receive, log and dispatch work order calls promptly and effectively through the Campus Operations hotline.
• Perform as a point of information to the general public if/as needed 
• Maintain an organized and productive workflow in accordance with departmental standard, and ensure the maximum efficiency is realized 
• Create documents, presentations, reports, and other written communication using a variety of software systems and technology  
• Conduct building inspections and create work orders to address identified issues.
• Project a professional image to represent the philosophy of the Georgia World Congress Center with emphasis on provided the highest level of customer services as deemed acceptable 
• Must be willing and flexible to work irregular hours including weekends, holidays, nights  
• Perform such other duties, functions, special projects and responsibilities as assigned
• Files documents into appropriate employee files.
• Assists or prepares correspondence as requested.
• Processes mail.
• Performs additional duties and responsibilities as assigned.

FACILITY SERVICES OPERATOR KNOWLEDGE, SKILLS, and ABILITIES

• High degree of integrity and compliance
• Ability to build and maintain customer focused relationships with internal and external customers; seeks to understand the caller’s needs and provide timely response and assistance 
• Self-awareness; ability to assess, weigh and manage risk in the face of uncertainty
• Ability to communicate effectively and to handle multiple tasks simultaneously. 
• Understand computers and utilize technology to improve work processes 
• Ability to use office software to create, format and edit documents and presentations 
• Ability to clearly understand and identify the customer in all business-related interactions both internally and externally 
• Must demonstrate concern and take responsibility for customer inquiries 
• Must be able to recognize and communicate options available to offer support and solutions 
• Must consistently provide excellent customer service 
• Thoroughness in task approach, follow-up & completion
• Exhibits excellence in all service-oriented requests through resolution 
• Ability to exercise good judgment and decision making 
• Ability to follow verbal and written instructions accurately

FACILITY SERVICES OPERATOR EDUCATION and/or EXPERIENCE

• Minimum of three (3) years high school education or general education equivalent  
• Minimum one (1) year experience in a customer service position or related function
• Intermediate skills in using Microsoft Office and other technology

To learn more about our culture and campus, visit us at www.gwcca.org.

Georgia World Congress Center Authority is an Equal Opportunity Employer and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.

Salary : $15