GWCC FACILITY OPERATIONS COORDINATOR (47218)

Joining GWCCA means helping create moments that matter. We’re a world-class campus seeking passionate people ready to innovate, connect, and make an impact on our community and beyond. Whether front and center or behind the scenes, your work powers the experiences that define events and hospitality in Georgia.

The Georgia World Congress Center Authority (GWCCA) Campus Operations function is responsible for delivering safe, efficient, and exceptional facility operations that support world-class events and guest experiences. Through strong operational oversight, vendor partnerships, and team leadership, Campus Operations ensures the Authority’s facilities are prepared to support events at the highest standards of quality, safety, cleanliness, and operational readiness.

FACILITY OPERATIONS COORDINATOR POSITION SUMMARY  

The Facility Operations Coordinator provides administrative coordination and operational support to the Facility Operations team at the Georgia World Congress Center Authority (GWCCA). Reporting to the Campus Operations Manager, this role supports the efficient operation of facility operations activities by coordinating service requests, maintaining departmental records, preparing reports, and assisting with day-to-day administrative functions.

The coordinator serves as a key point of support for departmental communication, reporting, and internal logistics. This position also assists with departmental logistics such as supply management, uniform distribution, invoice processing, documentation related to event operations and facility readiness.

The ideal candidate is highly organized, detail-oriented, and committed to delivering excellent internal customer service and shares the Authority’s values of authenticity, accountability, and teamwork while performing the essential duties and responsibilities of this position. Candidates under final consideration will be required to undergo a criminal history evaluation and drug screening prior to employment.       

FACILITY OPERATIONS COORDINATOR ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Under the direction of the Campus Operations Manager, provide administrative coordination and support to the Facility Operations team to ensure facilities are maintained and operated efficiently.
• Support Facility Operations managers in ensuring consistent onboarding processes within the Campus Operations department.
• Coordinate interview schedules with hiring managers.
• Coordinate required training enrollment and departmental orientation schedules.
• Generate reports and dashboards reflecting department financials, employee schedules, room inspection operations, and customer surveys as requested by management.
• Support and coordinate operational quality programs, including pre-event room readiness, day-of-event refreshes, and post-event strike and recovery.
• Administer quality assurance checks to verify spaces meet approved layouts and service standards, maintain documentation, tracking systems, and communication across Set-Up, Housekeeping, and other supporting departments.
• Monitor event schedules to plan and adjust refresh and recovery activities, ensure timely execution, identify deficiencies, and support continuous improvement of operational processes to maintain client-ready facilities.
• Prepare documents, reports, presentations, and correspondence using various software systems and office technology.
• Assist Facility Operations team members with submitting and tracking IT Service Desk tickets when necessary.
• Manage department uniform distribution and inventory for team members. Process invoices and track expenses against budget.
• Initiate and enter purchasing requisitions in procurement system, track approval workflows, and coordinate with purchasing and/or vendors to ensure timely order fulfillment, accurate documentation, and completion of purchases in accordance with established procurement procedures.
• Order, track, and maintain asset inventory of departmental supplies and materials.
• Maintain organized records, files, and documentation in accordance with departmental procedures.
• Support departmental productivity by coordinating administrative activities and assisting supervisors and managers as needed. Coordinate administrative communication between Facility Operations teams and other campus departments to support event readiness.
• Participate in departmental meetings and Georgia World Congress Center Authority training programs as required.
• Maintain a professional image that reflects the philosophy of the Georgia World Congress Center Authority, with a strong emphasis on providing exceptional customer service.
• Perform additional duties, special projects, and responsibilities as assigned.

FACILITY OPERATIONS COORDINATOR KNOWLEDGE, SKILLS, AND ABILITIES

• Strong organizational and coordination skills with the ability to manage multiple tasks and priorities simultaneously.
• Excellent written and verbal communication skills.
• Ability to build and maintain positive working relationships with team members and internal departments.
• Proactive and solutions-oriented approach to supporting operational needs and resolving administrative issues.
• Strong attention to detail with the ability to maintain accurate records, reports, and documentation.

FACILITY OPERATIONS COORDINATOR EDUCATION AND/OR EXPERIENCE

• High school diploma or General Education Degree (GED) required; associate’s degree in business administration, facilities management, or a related field preferred.
• Minimum of three (3) years of experience in an administrative, operational support, facilities, or related role.
• Experience supporting departmental operations, coordinating administrative processes, or maintaining records and reports within a complex organization preferred.

FACILITY OPERATIONS COORDINATOR BENEFITS

The Georgia World Congress Center Authority offers a competitive salary and comprehensive benefits package, including:

• Medical, dental, vision, and life insurance coverage
• Paid vacation and state holidays
• Flexible Spending Account (FSA) options
• 401(k) plan with 5% employer match
• Free on-site dining (during operating hours) and parking
• Employee discounts on insurance, technology, travel, and event tickets

Visit www.gwcca.org to learn more about our culture and campus.

Georgia World Congress Center Authority is an Equal Opportunity Employer and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.

Salary : $43,400 - $45,000