What are the responsibilities and job description for the Wholesale Sales Representative position at GW Murphy, INC?
GW Murphy is seeking a motivated, customer-focused, Spanish-speaking Wholesale Sales Representative to support wholesale sales growth, develop new customer relationships, and manage existing wholesale accounts. This individual will play an important role in expanding our customer base, strengthening customer partnerships, and supporting the day-to-day operations of our wholesale business.
The ideal candidate is fluent in both English and Spanish, is a proactive relationship builder, and has strong communication, organization, and sales skills. This individual should be comfortable communicating with Spanish-speaking customers to identify their needs, present products and pricing, develop new business opportunities, and provide exceptional customer service.
Key Responsibilities
Wholesale Account Management
GW Murphy is a family of businesses committed to serving customers and building lasting relationships throughout the roofing supply and building products industry. Our work is guided by our GRITTY values: Golden Rule, Respect, Integrity, Teamwork, Trustworthy, and Yes-minded.
We are looking for individuals who embody these values, take pride in their work, build strong customer relationships, and are committed to helping our customers and business grow.
The ideal candidate is fluent in both English and Spanish, is a proactive relationship builder, and has strong communication, organization, and sales skills. This individual should be comfortable communicating with Spanish-speaking customers to identify their needs, present products and pricing, develop new business opportunities, and provide exceptional customer service.
Key Responsibilities
Wholesale Account Management
- Manage assigned wholesale accounts and maintain strong, longterm customer relationships.
- Ensure customer satisfaction through timely order processing, responsive communication, and effective issue resolution.
- Monitor account activity and identify opportunities to increase sales and strengthen customer partnerships.
- Identify, research, and prospect potential wholesale customers.
- Conduct outreach through sales calls, email, and inperson meetings to generate new business.
- Develop and maintain a pipeline of prospective customers and follow up on sales opportunities.
- Build relationships with prospective customers to expand the company's wholesale customer base.
- Communicate with Spanishspeaking customers to identify their needs and develop new sales opportunities.
- Conduct scheduled customer visits to strengthen relationships and identify business needs.
- Present products, pricing, and available solutions to current and prospective customers in English and Spanish as needed.
- Support new customer onboarding, product education, and training.
- Maintain regular communication with customers to promote satisfaction, retention, and continued business growth.
- Maintain accurate customer information, sales activity, and account records within the company's CRM system.
- Prepare weekly sales activity reports and monthly account performance summaries.
- Track prospecting efforts, customer visits, followup activities, and sales opportunities.
- Provide updates on account performance, new business development, and progress toward sales goals.
- Maintain a prospect list and outreach log to support ongoing business development efforts.
- Assist with order entry, invoice review, and related sales administration.
- Provide system and process support during operational transitions and ongoing business activities.
- Collaborate with wholesale leadership to help ensure accurate and efficient order processing.
- Participate in training sessions and weekly team meetings.
- Collaborate with wholesale leadership and other team members to support business objectives.
- Follow company policies, procedures, and established standards of professionalism.
- Perform other duties as assigned.
- Fluency in both English and Spanish is required, including the ability to communicate effectively with Spanishspeaking customers in professional and business settings.
- Previous experience in sales, account management, customer service, or wholesale distribution preferred.
- Strong verbal and written communication skills.
- Excellent interpersonal and relationshipbuilding skills.
- Ability to identify new business opportunities and develop customer relationships.
- Strong organizational skills and attention to detail.
- Ability to manage multiple accounts, prioritize tasks, and follow through on commitments.
- Proficiency with CRM systems and Microsoft Office or similar business applications preferred.
- Ability to communicate product information, pricing, and solutions effectively in both English and Spanish.
- Selfmotivated, resultsoriented, and comfortable working independently and collaboratively.
GW Murphy is a family of businesses committed to serving customers and building lasting relationships throughout the roofing supply and building products industry. Our work is guided by our GRITTY values: Golden Rule, Respect, Integrity, Teamwork, Trustworthy, and Yes-minded.
We are looking for individuals who embody these values, take pride in their work, build strong customer relationships, and are committed to helping our customers and business grow.