What are the responsibilities and job description for the Loan Officer position at GVC Mortgage, Inc.?
Company Description GVC Mortgage, Inc. is a borrower-focused mortgage lender dedicated to delivering high-quality customer service for both borrowers and mortgage consultants. The company emphasizes a collaborative, family-like work environment where team members support one another and act in the best interests of borrowers. GVC Mortgage has been recognized as a Top USA Workplace and Top Indy Workplace, as well as a Best Mortgage Company to Work For, reflecting a strong culture and employee experience. Guided by principles of treating borrowers like people, not loan numbers, and simplifying the home loan process, GVC Mortgage has served over 55,000 borrowers and funded more than $8 billion in loans. The company operates under Equal Housing Opportunity guidelines and maintains transparent licensing and privacy practices.
Role Description The Loan Officer is a full-time, hybrid role based in Bristol, TN, with flexibility for some work-from-home arrangements. In this role, the Loan Officer will build and manage a pipeline of mortgage borrowers, conduct initial consultations, and guide applicants through the loan process from pre-qualification to closing. Daily responsibilities include gathering and analyzing borrower financial information, recommending appropriate mortgage products, coordinating with underwriting and processing teams, and ensuring files meet regulatory and company guidelines. The Loan Officer will communicate regularly with borrowers, real estate professionals, and internal stakeholders to provide clear updates, address questions, and maintain a high standard of customer service. This role also involves meeting production goals, maintaining accurate documentation in loan origination systems, and representing GVC Mortgage’s values and commitment to treating borrowers with respect and transparency.
Qualifications
- Demonstrated experience in Loan Officer or mortgage sales roles, with a track record of originating residential mortgage loans.
- Strong Finance and analytical skills, including the ability to review income, assets, credit, and debt-to-income ratios.
- Knowledge of Underwriting principles and mortgage lending guidelines, and ability to collaborate effectively with underwriting teams.
- Proven Customer Service skills, with the ability to communicate clearly, manage expectations, and build long-term borrower relationships.
- Hands-on experience with Loan Origination systems and related mortgage technology platforms.
- Excellent written and verbal communication skills, time management, and attention to detail.
- Ability to work effectively in a hybrid environment, balancing in-office presence in Bristol, TN with remote work responsibilities.
- Relevant state mortgage licensing and NMLS registration, or eligibility to obtain required licenses.
- Knowledge of conventional, FHA, VA, and other common mortgage products; prior experience in the mortgage or financial services industry preferred.