What are the responsibilities and job description for the Guest Relations & Sales position at Gunwerks?
Job Details
- Location: Cody, Wyoming
- Employment: Full-Time
- Compensation: DOE
- Serve as the first point of contact — greet and log all walk-in visitors warmly and professionally, and notify the appropriate sales staff of arrivals.
- Answer incoming operator calls, routing them as needed, and monitor operator voicemail.
- Keep the lobby, showroom, reception desk, and Pro-Shop clean, stocked, and presentable throughout the day.
- Manage guest refreshments and coffee service in the front and training room.
- Act as a liaison between Sales Advisors and walk-in customers, coordinating communication and facility tours.
- Manage ATF form filing for NFA items, verifying accuracy and addressing discrepancies.
- Process and file Form 3, Form 4, and 4473 paperwork accurately.
- Oversee employee purchase orders, handling order entry and payment collection.
- Process Amazon and Guidefitter orders and follow up on any outstanding items.
- Work with Long Range University (LRU) to coordinate scheduling and logistics for sales-related events and classes.
- Manage company vehicle assignments, keys, and range passes, keeping accurate records of availability and usage.
- Process incoming and outgoing mail and shipments, routing items to the correct department.
- Create and enter bills and submit Divvy expenses in support of accounting.
- Assist the sales team with administrative tasks and help identify and resolve challenges to improve overall team efficiency.
- 2 years of experience in sales support, administration, front desk/reception, or a related role.
- Strong organizational and multitasking skills with high attention to detail.
- A warm, customer-first demeanor with excellent written and verbal communication skills.
- Proficiency in CRM software and Microsoft Office Suite (Excel, Word, Outlook).
- Familiarity with — or the ability to quickly learn — ATF/NFA paperwork and firearms retail compliance.
- Ability to work collaboratively in a team environment while handling independent tasks.
- Problem-solving mindset with a proactive approach to supporting guests and sales operations.