What are the responsibilities and job description for the Customer Service Coordinator position at Gunnebo Entrance Control?
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.
Role Overview
We are seeking a highly organised and customer-focused Customer Service & Billing Coordinator to join our team on a permanent basis.
This role plays a vital part in ensuring excellent customer service delivery, accurate billing, and effective management of customer accounts, supporting both operational and finance teams. The ideal candidate will have a strong understanding of customer portals, invoicing within a service-based business, and credit control processes. Experience using Microsoft Dynamics 365 (D365) is highly desirable.
Responsibilities
- Serve as the primary point of contact for customer service inquiries within the security division
- Manage and maintain customer accounts through internal systems and customer portals
- Prepare, process, and issue invoices accurately and on schedule
- Handle credit control activities, including chasing outstanding payments and maintaining up-to-date records
- Process and raise credit notes in line with company policy and approval processes
- Collaborate with operations, sales, and finance teams to resolve billing discrepancies and ensure customer satisfaction
- Monitor and report on customer account status, billing trends, and overdue balances
- Assist with continuous improvement of billing and customer service processes
- Utilise Microsoft D365 and related tools for data management, reporting, and workflow automation
Requirements
- Proven customer service experience within the security industry or a related service-based environment
- Strong understanding of service invoicing processes and credit control principles
- Proficiency in using customer portals for account management and communication
- Experience with Microsoft Dynamics 365 (D365) preferred; strong MS Office skills required (Excel, Outlook, Word)
- Excellent communication and interpersonal skills, with a customer-centric approach
- High attention to detail and accuracy in data and financial transactions
- Ability to multitask and manage time effectively in a fast-paced environment
- Problem-solving mindset with a proactive attitude toward process improvement
About us
The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world.
Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.
Diversity Statement
Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.