Job Description
Job Description
SUMMARY
The Night Auditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. In addition, the Night Auditor is also charged with the same responsibilities of a Front Desk Agent.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
- Maintains guest service as the driving philosophy of the operation
- Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
- Committed to making sure every guest is satisfied
- Meets or exceeds guest satisfaction measures
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards
Front Desk Operations
Greet all guests (internal and external)Process guest reservations, registration (check-in) and departures (check-outs)Offer guest assistance at every opportunityRespond to all guest requests efficientlyEnsure guest satisfaction by following through on requests and other needsProvide information to guests about hotel policies, services, and amenitiesProvide information, directions, and other assistance as needed about the local areaMaintain accurate guest information in the hotel property management system including, but not limited to : basic guest information, billing / payment, guest charges, etc.Handles collection efforts of all in-house balances and notifies management of potential liabilitiesBalances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assignedMaintain daily logs and checklistsEffectively communicate all pertinent information to other employees within the departmentEffectively communicate all pertinent information to other departments (Housekeeeping, Security, Maintenance, etc.) regarding room status / availability, guest requests, etc.Assist in all other areas of the operation including PBX / Swithboard, bellman, or concierge services, reservations and other areas as necessaryComply with all standards and regulations to encourage safe and efficient hotel operationsMaintain regular attendance in compliance with company policyMaintain high standards of personal appearance and grooming in accordance with company policyApproach all encounters with guests and employees in a friendly, service-oriented mannerMaintain and organize work area regularlyOther duties as requiredNight Audit Operations
Closing and balancing room accountsCounting and balancing cash and credit card receipts / transactionsBalance all department transactionsMaintain / balance all direct bill accountsMake necessary adjustments / corrections to accounts as necessary to maintain accurate accounts, folios, etc.Print and distribute various audit reportsComplete all audit checklists and logsClose the business days and start new business cycleQUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE
High School diploma or equivalent, plus relative experience in customer service
LANGUAGE AND MATHEMATICAL SKILLS
Ability to read and speak English and comprehend simple instructions, short correspondence, and memosAbility to effectively present information in one-on-one and small group situations to customers, clients, and other employeesAbility to effectively communicate with employees, guests and supervisors for optimum operation of the propertyAbility to add, subtract, multiply, and divide in all units of measure, including whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphsCERTIFICATES, LICENSES AND REGISTRTATIONS
None required at this time
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls : and talk or hearFrequently required to reach with hands and armsOccasionally required to stoop, kneel or crouchOccasionally lift and / or move up to 50 poundsSpecific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
