Night Auditor (Full & Part-Time)

Summary

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities and special events.

Job Duties

· Sell rooms utilizing excellent customer service skills and yield management.

· Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc in a friendly, professional manner.

· Complete all registration forms and computer input.

· Retrieve and distribute room keys.

· Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.

· Communicate with Executive Hosts regarding hotel stays.

· Utilize computer to run necessary reports.

· Balance all transactions at the end of shift (audit out).

· Operate manual procedures in the event of computer failure.

· Other duties assigned by management.

Qualifications

· High school diploma or equivalent, and front desk experience preferred.

· Ability to utilize basic office machines, computer and telephone.

· Ability to communicate with guests and staff in English.

· Knowledge of hotel key system.

· Must be able to work flexible shifts and able to stand for long periods of time.

· Detail oriented and able to multitask.

· Ability to add, subtract and audit accounts.

· Money handling experience and ability to operate electronic draft system.

· Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.

Must be able to obtain/maintain and necessary certifications and/or licenses as required by local gaming regulations.