Cashier/Host

About Company:

Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the hospitality industry, including Marriott and Hilton. We leverage our extensive management and development expertise to drive success across our growing portfolio.

• Consistently surpassing the performance of competing properties.
• A team of highly skilled, responsive managers and staff members.
• Extensive expertise in operations, sales, and marketing.

The owners of Gulph Creek Hotels are directly involved in daily operations and frequently visit properties to ensure optimal performance and support the success of our team members.

About the Role:

The Cashier/Host plays a vital role in creating a welcoming and efficient experience for customers at our establishment. This position is responsible for managing customer transactions accurately and efficiently while also greeting and seating guests in a friendly and professional manner. The role requires balancing multiple tasks simultaneously, including handling payments, answering customer inquiries, and coordinating seating arrangements to optimize flow and customer satisfaction. Success in this position contributes directly to the overall positive impression of the business and helps maintain smooth daily operations. The Cashier/Host serves as the first and last point of contact for customers, making excellent interpersonal skills and attention to detail essential.

Minimum Qualifications:

• High school diploma or equivalent.
• Basic math skills and ability to handle cash transactions accurately.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and work in a fast-paced environment.
• Previous experience in customer service or cashier roles preferred but not required.

Preferred Qualifications:

• Experience working in a restaurant or hospitality environment.
• Familiarity with point-of-sale (POS) systems and cash handling procedures.
• Ability to multitask effectively while maintaining a positive attitude.
• Bilingual skills to assist a diverse customer base.
• Certification in food safety or customer service training.

Responsibilities:

• Greet customers warmly upon arrival and assist with seating arrangements in an organized and timely manner.
• Operate the cash register to process customer payments accurately, including cash, credit, and digital transactions.
• Answer customer questions regarding menu items, pricing, and services, providing clear and courteous information.
• Maintain cleanliness and organization of the host station and cashier area to ensure a professional environment.
• Coordinate with kitchen and service staff to manage wait times and customer flow effectively.
• Handle customer concerns or complaints with patience and professionalism, escalating issues when necessary.
• Balance cash drawer at the beginning and end of shifts, ensuring all transactions are accounted for.

Skills:

The required skills such as strong communication and basic math are essential for accurately processing transactions and interacting positively with customers. Attention to detail ensures that cash handling is precise and that seating arrangements are managed efficiently to optimize customer flow. Preferred skills like familiarity with POS systems and multitasking enable the Cashier/Host to handle busy periods smoothly while maintaining service quality. Bilingual abilities enhance communication with a broader range of customers, improving overall satisfaction. Additionally, problem-solving and conflict resolution skills are used daily to address customer concerns promptly and professionally, contributing to a welcoming atmosphere.