What are the responsibilities and job description for the Dispatcher - Norfolk Terminal position at Gulf Winds International?
Job Title: Dispatcher
Department: Operations
Location: Norfolk Terminal- In Person
Reports To: Terminal Manager
Position Type: Full-time
Company Overview
Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling’s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.
The Dispatcher position is responsible to ensure timely, accurate and efficient service to GWI customers and drivers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability.
Primary Job Responsibilities
Department: Operations
Location: Norfolk Terminal- In Person
Reports To: Terminal Manager
Position Type: Full-time
Company Overview
Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling’s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.
- Only candidates living in the Norfolk market area will be considered**
The Dispatcher position is responsible to ensure timely, accurate and efficient service to GWI customers and drivers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability.
Primary Job Responsibilities
- Ensure Independent Contractor satisfaction by facilitating load distribution.
- Achieve driver retention and growth goals by ensuring driver success while maintaining strong relationships with the independent contractors and employee drivers.
- Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
- Promote a culture of Operational Excellence focused on safety and quality.
- Execute daily workload while ensuring customer requirements are met to achieve World Class service.
- Track and manage all Gulf Winds equipment to ensure proper utilization.
- Cross-train to cover workload distribution when the Terminal Manager is out.
- Openly communicate challenges/opportunities as they arise along with creative solutions to overcome.
- Manage cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.
- Ensure proper maintenance and cleanliness/up-keep of the facility, as well as ensuring the facility is stocked with the correct supplies and materials.
- Manage quarterly KPIs to support company goals.
- Organizational skills.
- Must possess professional communication & writing skills.
- Must be a self-starter and willing to work with minimal supervision.
- Problem Resolution Skills
- Computer skills (Internet and Prism Software preferred)
- Must be computer literate with MS Word, Excel and Outlook
- Logistics and Intermodal experience preferred.
- Perform other related duties as assigned.
- High School Diploma or GED
- Must be dependable and able to work independently.
- Previous Transportation experience preferred.