What are the responsibilities and job description for the Help Desk Technician position at Gulf Coast JFCS?
Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, AND gives you a chance to make a difference in the lives of children and families?
What You Will Do
The Help Desk Technician is a non-exempt position responsible for providing technical support and assistance to agency staff, contractors, interns, and volunteers. This is the initial support level responsible for basic customer issues.
From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture, or gender identity. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly.
GCJFCS offers an opportunity to gain field experience and direct client contact hours for both Bachelor’s and Master’s level practicum and internships. For license-eligible candidates, we offer both individual and group supervision from a Board-Certified qualified supervisor to fulfill state requirements at no cost to the employee.
Gulf Coast JFCS is an equal opportunity employer. Gulf Coast JFCS is committed to maintaining a work environment that is free of harassment, discrimination, or inappropriate behavior. Gulf Coast JFCS will not tolerate discrimination against its employees on the basis of their race, color, sex, age, religion, national origin, disability, marital status, pregnancy, veteran status, citizenship, gender identity, sexual orientation, workers’ compensation status, or any other characteristic protected by federal, state, or local law.
EOE/Drug-Free Workplace/ E-Verify
What You Will Do
The Help Desk Technician is a non-exempt position responsible for providing technical support and assistance to agency staff, contractors, interns, and volunteers. This is the initial support level responsible for basic customer issues.
- Provide agency personnel with software applications support, hardware support, and phone voicemail support. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software setup, and assistance with navigating around application menus
- Assist in the installation and maintenance of all computer hardware, software, and help-desk support of basic personal computer software
- Assist in providing training and support for phone systems
- Installation and troubleshooting of hardware and peripheral components such as monitors, keyboards, printers, disk drives, etc., and repair computer and phone equipment and mobile phones
- Assist with maintaining an adequate stock of computer supplies necessary to ensure efficient and ongoing operation of computer equipment
- Assist in maintaining an agency-wide inventory of all computer hardware, software, and peripheral equipment, and assist with or complete the recycling of old equipment
- Maintain an accurate accounting of all users to include logins, primary system used, and other identifying information
- Prepare word processing documents, spreadsheets, and databases for technical support and training purposes
- Perform all other duties as assigned
- $17.50 per hour
- 15 PTO Days per year
- 13 Paid Holidays
- 403b Savings Plan, with 25% match
- Medical, Dental, Vision insurance
- Healthcare Concierge
- Financial Wellness Program
- Dependent Care Flexible Spending Account
- Supplemental Accident, Hospital Liability & Critical Illness Insurance
- Paid Life/AD&D insurance
- Pet, Legal and Identity Theft insurance
- Continuous training and professional development opportunities
- An opportunity to make the world a better place!
- Associate degree in computer technology, equivalent technical school certification, CompTIA A or Network Certification, or substantial work experience
- One (1) year of experience maintaining computer systems using Microsoft Windows operating systems preferred.
- Working knowledge of all Microsoft Office products
- Technical documentation skills are a plus
- Must possess good time management, organizational, and communication skills.
- Ability to work under busy and time-pressure situations
- Ability to coordinate multiple priorities efficiently
- Ability to lift and/or carry office supplies, reports, files, etc., up to 50 lbs
- Ability to perform functions in a sedentary position for long periods of time
- Ability to travel within the assigned work area/region of the State of Florida. Must have a valid driver's license with auto insurance coverage.
From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture, or gender identity. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly.
GCJFCS offers an opportunity to gain field experience and direct client contact hours for both Bachelor’s and Master’s level practicum and internships. For license-eligible candidates, we offer both individual and group supervision from a Board-Certified qualified supervisor to fulfill state requirements at no cost to the employee.
Gulf Coast JFCS is an equal opportunity employer. Gulf Coast JFCS is committed to maintaining a work environment that is free of harassment, discrimination, or inappropriate behavior. Gulf Coast JFCS will not tolerate discrimination against its employees on the basis of their race, color, sex, age, religion, national origin, disability, marital status, pregnancy, veteran status, citizenship, gender identity, sexual orientation, workers’ compensation status, or any other characteristic protected by federal, state, or local law.
EOE/Drug-Free Workplace/ E-Verify
Salary : $18