Jail Diversion Coordinator

GENERAL STATEMENT OF DUTIES

Under the general direction of the Director, the Jail Diversion Coordinator conducts assessments, provides intervention, and referrals for justice-involved individuals living with serious mental illness or substance use disorders.

DISTINGUISHING FEATURES OF THE CLASS

The coordinator works with detention center staff, community stakeholders, and the court systems to provide post-arrest diversion services. These services include holistic planning and case management/monitoring for up to one year. Services may include but are not limited to Assertive Community Treatment team (ACTT), Peer Support, Community Support Team (CST), Intensive Outpatient Program (IOP) Services, Psychosocial Rehabilitation (PSR), Narcotics Anonymous (NA), Alcoholics Anonymous (AA), and more.

DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include, but are not limited to:

• Process requests for services by conducting intakes, obtaining /completing necessary assessments, social histories, and collecting documentation for the determination of program eligibility. 
• Monitor the database of incoming referrals from both High Point and Greensboro Jails and coordinate engagement with them.
• Attend court hearings as assigned. Collaborate with the District Attorney’s Office/Public Defender. 
• Assist with mental health and substance use grants.
• Provide accurate and thorough reports to hospitals after involuntary commitment.
• Provide appropriate service referrals to clients and/or family members either through the direct assessment process or when requests are made by phone. 
• Act as liaison and consult with GCSTOP, Guilford County Reentry Programs and additional community agencies to maintain coordination of the intervention process. Network with appropriate organizations within Guilford County and maintain positive relationships with law enforcement agencies in Guilford County.
• Complete required documentation within 24 hours, to include case documentation, assessments, notes, etc. 
• Collect and provide necessary data to quantify and evaluate outcome measurements. 
• Provide input in developing protocols for program sustainability and enhancement. 
• Assist with program development and expansion in Guilford County. 
• Provide the director with information regarding new referrals for coordination and updates on open cases.
• May provide direction and leadership for interns, volunteers, or contract employees. case managers.
• Develop and manage a stakeholder network of external partner agencies.
• Serve as an advocate for the individual and facilitate the Interdisciplinary Team in the development of the Individual Comprehensive Plan 
• Coordinate, implement, and monitor the Individual Comprehensive Plan 
• Provide mediation between the individual and the providers, guardians, family members, or the agency relative to the needs and desires identified by the individual 
• Assist in accessing community resources identified for the individual, family members, and/or providers 
• Participate in professional development opportunities 

RECRUITMENT STANDARDS

Technical Knowledge 

• Computers and electronic data processing 
• Word processing software (i.e. Microsoft Word) 
• Email (i.e. Outlook) 
• Internet 
• Electronic record keeping system 
• Jail Management Software

Math Knowledge 

• Basic math such as adding, subtracting, multiplying, and dividing 

Personal Skills 

• Flexibility in adjusting to changing circumstances, information, personnel, and customer needs 
• Demonstrate a willingness to take initiative and work independently
• Understanding of and ability to practice safe working habits 
• Brings others together to reconcile differences 
• High level of integrity 

Technical Skills 

• Basic typing skills 
• Excellent communication skills 
• Good writing skills 
• Ability to learn how to use the County's email, internet and other systems 

Organizational Skills 

• Effective time management and organizational skills 

Communication Ability 

• Ability to be culturally competent/humble with diverse populations 
• Ability to communicate effectively to various groups of individuals in person, in written form and via telephone 
• Positively represent the Guilford County Sheriff’s Office to customers, the public, other entities and external sources 
• Develop/maintain constructive and cooperative working relationships with others 
• Use courtesy, discretion, and sound judgment 
• Effectively meet and communicate with customers and the public 

Technical Ability 

• Use computer systems including hardware and software to set up functions, enter data, process information 
• Observe, receive, and otherwise obtain information from relevant sources 
• Understand and interpret legal and government documents such as Guilford County Sheriff’s Office Policies and Procedures 
• Comprehend and apply technical information 

Other Ability 

• Perform and process paperwork 
• Organize, plan, and prioritize work 
• Prepare reports 
• Work independently with little or no supervision 
• Analyze information and use logic to address work-related issues 
• Understand and comprehend instructions, correspondences, and memos 
• Take on responsibilities and challenges 
• Be reliable, responsible, and dependable in fulfilling obligations 
• Be open to change and variety in the workplace 
• Work under pressure with interruptions and challenging deadlines

MINIMUM QUALIFICATIONS

Master’s degree in social work, counseling or human services related field and one year of experience in mental health or substance use; OR, Bachelor's degree in social work, human services related field and three years of experience in mental health or substance use. 

Special Qualification

Physical Demands:

Work is sedentary.  Typically, the employee may sit comfortably to do the work.  However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, driving an automobile, or use of a PCs or other VDTs to accomplish work objectives.  No specific physical demands required.  Mental demands and normal stress regarding achieving work deadlines are present

Working Conditions:

1. Environment: Work environment involves normal, everyday discomforts or unpleasantness.  Work area has adequate light, heat, and ventilation; environment is organized and stable.
2. Hazards: Work presents no significant hazards to employees.

Driving is Essential 

Driving is an essential requirement of this position whether driving a County owned or personal vehicle to conduct county business.  Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria. 

If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.  

Special Note: This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. 

They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.

Salary : $54,267 - $63,752