Account Manager

Client Care Manager
Dallas, TX / Fort Worth, TXSales – Account Manager /Full-Time /Hybrid
The Account Manager (AM) at GuideStar Eldercare (GSE) has a primary role of vertical sales (Heads in Beds initiative) within GSE's existing, contracted long term care facilities. The AM additionally manages the implementation of GSE services with newly contracted facilities and addresses any issues concerns and questions facilities may have regarding GSE services. A customer service-oriented position, the AM will build relationships with existing customers while performing audits, educating facility staff, scheduling clinical visits, and assisting with marketing outreach and presentation to facilities when requested.
Job Functions & Responsibilities:
The AM agrees to work as reasonably scheduled by Company.
Primary function of this role is to meet vertical sales goals established within the Heads in Beds (HIB) initiative. Autonomous field sales (growing referrals), independent decision-making, and building relationships with clients.
Must have reliable transportation between home and all assigned facilities in sales region.
Manages the implementation of GSE services with facility sites.
Provide education to facility staff regarding the referral process as well as informational materials.
Support clinician-facility interactions and serve as liaison; introduce providers to key facility personnel and expediate the onboarding (including facility walk-thru) and support of clinical providers with administrative issues encountered in facilities (passwords, EMR access, etc.).
Develop client service improvement strategies in conjunction with GSE regional, clinical, marketing, and operations management/teams. Lead the implementation of such strategies.
Serve as primary GSE contact with facility staff. Maintain up-to-date records of facility contacts. Perform soft surveys of customer satisfaction. Track and trend client issues to identify patterns that require process improvement.
Services provided by the AM shall be performed almost exclusively at independent and distinct facilities (i.e. nursing homes and assisted living facilities). Travel by car may be required daily, of which overnight stays may be approximately 5-10%.
Meet established monthly vertical sales goals for Heads in Beds initiative.
Performs audits to identify patients within facilities who are eligible for GSE services. Consult with long term care facility staff to strategize and implement a referral plan.
Maintain and grow relationships with staff at client facilities.
Benefits of Working Here:
Employee's medical premiums are 100% company paid
$50,000 in basic life and AD&D insurance coverage is provided
GuideStar 401(k) plan
3 weeks (15 days) paid time off plus 7 paid holidays
Qualifications:
Bachelor’s degree required.
1-3 years of proven successful field sales experience OR 1-3 years of experience in an administrative role at a long-term care facility.
Proven ability to work autonomously with little direct supervision.
Excellent proficiency in customers service and sales.
Organized and resourceful. Excellent time management skills. Ability to multi-task.
Available for remote work or facility events some evenings and weekends.
Proficiency with MS Office suite of products, especially Word, Excel, and PowerPoint.
Abel to effectively and professionally communicate with individuals at all levels of GSE or client organizations.
Able to pass background testing, including motor vehicle record review and drug screening.
Valid driver’s license
Active auto insurance policy
Must have reliable transportation to convey you to facilities within your assigned region reliably and without reasonable limitation.