What are the responsibilities and job description for the Client Success Executive position at guidepoint?
Overview:
Guidepoint’s Business Development teams are passionate about expanding our reach with both new and existing clients. We support all of Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint.
Guidepoint is seeking qualified candidates for a Client Success Executive in our Sales team. This person will support senior members of the team as they promote our subscription-based research service to various business units within existing consulting sector clients, in order to grow overall usage.
What You’ll Do:
- Partner with senior team members to increase user base at client firms by employing a thoughtful and strategic outreach approach
- Conduct warm/ cold calls, emails and other lead generation efforts to meet designated project, new client activation, and meeting targets
- Monitor client usage trends and identify inflection points in their usage data to proactively reach out and identify any potential pain points
- Onboard new client users of the service and educate them on the different services Guidepoint has to offer under their subscription
- Develop a working knowledge of the consulting and/ or institutional market to help communicate Guidepoint’s value add to clients in the space
- Work closely with the Client Service team to collect feedback on open client projects as well as advisors we have sent clients for review
What You Have:
- 2 to 3 years of sales, business development, business consulting and/or account management experience
- Bachelor’s degree from an accredited university
- Broad base knowledge of the client growth process from lead generation to relationship management
- Excellent communicator capable of handling high-profile clients
- Demonstrated ability to work in a team atmosphere
- A desire to work in a fast-paced entrepreneurial environment
- Initiative and ability to handle increasing responsibility over time
- Strong relationship management skills with stakeholders of varying seniority levels
What We Offer:
- Competitive compensation
- Central office location
- Entrepreneurial environment, autonomy, and fast decisions
- Flexible work environment
- Ambitious and driven people
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
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