Communications and Operations Specialist

This is not a typical office role—and this is not a typical facility.

This is the first point of contact for clients and a key contact for vendors and staff for a premier 24/7/365 Facility in Baltimore County. The office team is the heartbeat of the organization, serving as the single point of contact for clients from the first phone call through arrival and follow-up. As they continue to grow, we’re adding a full-time Communications & Operations Specialist to take ownership of client communications and day-to-day office operations.

The Role

You’ll serve as the primary connector between clients, trainers, vendors, and leadership. This role blends communication, coordination, light sales education, and operational ownership.

You’ll be trusted to run the client-facing side of the business—keeping information flowing smoothly, clients informed and confident, and the team aligned.

This is a salaried, onsite position in a fast-moving environment.

What You’ll Do

• Act as the main point of contact for clients from first inquiry through training completion
• Communicate client needs and notes clearly to training and care staff
• Relay updates, progress notes, and expectations back to clients
• Handle ordering and coordination of facility supplies and vendors
• Support email communications, announcements, and occasional marketing efforts
• Keep the office organized, responsive, and professional
• Build trust with clients through empathy, clarity, and consistency

What Success Looks Like

• Clients feel informed, heard, and confident at every step
• Trainers and staff receive clear, timely communication
• Office operations run smoothly with minimal hand-holding
• You fully own the communications and office function
• You become a trusted presence clients and staff rely on