Hotel Catering Manager - Doubletree Naples

Compensation Amount

60,000.00 USD Annual

Job Summary

The Hotel Catering Manager serves as the hotel representative to prospective clients and customers who need to rent rooms, meeting space, food and beverage service, etc. The Hotel Catering Manager responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, conducts site visits and answers questions, prepares proposals, negotiates contracts, and services accounts for the hotel. The Hotel Catering Manager works with Director of Sales to develop sales plans and strategies to meet or exceed established revenue and room night goals. Works with various departments to ensure requested services are provided to customers.

Job Description

What are we looking for?

Specifically, We Look For Demonstration Of These Values

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  

Essential Functions

• Present and sell hotel products and service to current and potential clients.
• Solicits new business from assigned accounts and leads sent through internal referral mechanisms.
• Proactively solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing leadership or other third-party data sources.
• Manage account service through quality checks and other follow-up.
• Identify and resolve client concerns.
• Create contracts, BEOS, agendas, and additional admin functions as needed. Ensure agendas an BEO's are distributed.
• Answer phones and field questions from potential clients. Send appropriate information to them in a timely manner.
• Coordinate hotel staff to accomplish the work required to prepare for or facilitate function.
• Maintains complete and up-to-date information on each account in Sales Force.
• Ensures accurate and timely lead management. (24-hour response time)
• Effectively presents hotel benefits and features based on customer needs.
• Understands the overall market (i.e. competitors' strengths and weaknesses, economic trends, supply and demand etc.) in order to sell effectively against the competition.
• Conducts site inspections for customer accounts when appropriate.
• Serve as a liaison with organizations, and other national and local business organizations; attending appropriate networking events sponsored by these organizations to prospect for new business.
• Proficient in understanding all attributes of the guest suites and configurations, meeting room sets and capabilities.
  
  

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED required. Bachelor's or Business Degree preferred.
• At least 2 years of experience in related management.
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to travel and work weekends when required.
  
  

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to sit at a desk in front of a computer for the entire work day.
• Ability to stand and/or walk for an entire work day.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees.
• Lifting, carrying, and pushing up to 15 lbs. occasionally, up to 30 lbs. seldom.
• Occasionally stoop, kneel, or crouch.
• Use hands and arms to reach for, grasp, and manipulate objects.
• Frequent local and national travel required.
  
  

EQUIPMENT USED

• Typical office equipment (computer, phone system, fax, copiers, scanners, among others).
  
  

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.