What are the responsibilities and job description for the Front Desk Manager position at Guest Services, Inc.?
Company Description
Founded in 1917, Guest Services, Inc. is a leader in private hospitality management and a trusted National Park Service concessionaire in the United States. The company manages a diverse portfolio of client sites, including hotels, resorts, luxury residences, dining facilities, government sites, and recreational areas, among others. Headquartered in Fairfax, Virginia, Guest Services, Inc. operates more than 250 facilities, hosting over 35 million guests annually. With a team of over 3,000 dedicated employees, the company is committed to delivering exceptional service and creating memorable guest experiences.
Role Description
We are seeking a full-time Front Desk Manager at our DoubleTree Hilton property in Naples, FL. The Front Desk Manager will oversee daily front desk operations, ensuring seamless guest check-in and check-out experiences, managing reservations, and providing exceptional customer service. The role involves supervising front desk staff, addressing guest inquiries, resolving any concerns, and maintaining an organized and welcoming environment.
Qualifications
- Strong customer service, interpersonal, and communication skills
- Proficiency in managing reservations systems and front desk operations
- Supervisory and team leadership abilities
- Organizational and problem-solving skills with attention to detail
- Proficiency in basic computer and office software (e.g., Microsoft Office Suite)
- Experience in hospitality or customer-facing roles
- Bachelor’s degree in hospitality management, business, or a related field is preferred
- Familiarity with industry standards, policies, and practices is a plus