Director, Operations

Reports To: General Manager

Company Profile:
Congruex provides digital infrastructure solutions through engineering and construction services that connect communities nationwide. This includes wireline, wireless, data centers, and utility services from initial concept to market go-live.

With employees across the United States and India, the work we do enables essential infrastructure for the future of communications.

Build a Career. Build What Matters.

Job Summary:
As the Director, Operations, you will be responsible for leading and managing telecom construction operations across the Ohio Construction Services organization, including project management and field operations. You will oversee strategic initiatives, optimize operational processes, and ensure projects are executed safely, efficiently, and within budget. Your customers include internal leadership teams, project teams, and external clients, and you will contribute to Congruex’s success through operational excellence, financial performance, quality delivery, and regulatory compliance.

Key Responsibilities (Including, but not limited to):
• Lead telecom infrastructure construction and operations to ensure timely, cost-effective, and high-quality project execution.
• Drive division performance to achieve profitability, operational efficiency, and strategic business objectives.
• Establish and monitor KPIs to measure effectiveness and ensure compliance with operational, safety, and regulatory standards.
• Develop and implement policies, procedures, and workflows that optimize productivity and improve performance.
• Lead, mentor, and develop high-performing construction management teams while fostering accountability and continuous improvement.
• Manage client, vendor, and stakeholder relationships to support project success and long-term partnerships.
• Additional responsibilities within functional scope based on business needs.

Required Qualifications:

Education, Licensing, and Certifications
• Bachelor’s degree in Construction Management, Civil Engineering, Business Administration, or a related field.
• Valid driver’s license with a clean driving record required.
• OSHA 30 certification preferred.
• PMP or equivalent project management certification preferred.

Experience
• 10 years of telecom construction experience.
• Minimum 5 years of leadership experience managing large-scale telecom infrastructure projects and operational teams.

Skills and Abilities
• Strong knowledge of telecommunications network deployments, permitting, and construction methodologies.
• Proven leadership and team-building capabilities with a track record of driving performance.
• Proficiency in construction management software, project tracking tools, and financial analysis.
• Strong problem-solving, strategic planning, and decision-making skills.
• Excellent communication and negotiation skills with internal and external stakeholders.
• Knowledge of OSHA, FCC, and telecom construction regulatory standards.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Preferred Qualifications:
• Experience overseeing multi-market telecom construction operations.
• Familiarity with emerging telecom technologies and infrastructure deployment strategies.

Physical Requirements:
• Ability to lift and carry up to 50 lbs.
• Ability to stand, walk, and work in office and field environments for extended periods.
• Work performed outdoors and in varying weather conditions during site visits.
• Must be able to pass a pre-employment background check, drug screen, and Motor Vehicle Record (MVR) review.

Congruex Culture & Benefits:
Congruex’s culture of safety and performance is built on the 4X Factor core values of Be Safe, Be Accountable, Be Respectful, and Earn Trust. These values guide how we work with one another and how we interact with our customers.

We are committed to building a workplace where employees feel supported and recognized. We invest in employees through a comprehensive approach, including the benefits below with eligibility on Day 1 of employment:

• Medical, Dental & Vision benefits with 70% paid by the company
• 401(k) with company match up to 4% and immediate vesting
• Flexible PTO for exempt roles
• 10 company paid holidays (9 standard and 1 floating)
• Company Paid Maternity & Parental Leave options
• Company Paid Basic Life Insurance (with employee paid voluntary options)
• Free wellness benefits like counseling, financial planning, caregiver support, and more
• Marketplace discounts and 24/7 access to online learning & development

Additional Employment Information:
We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Conditions to hiring may include but are not necessarily limited to background checks and drug testing.