GUCCI Senior Manager, Retail Training - North

Role Mission

The Gucci Senior Manager, Retail Training North is responsible for leading the development and execution of retail learning strategies across the North market ensuring the retail teams possess the knowledge, skills, and behaviors required to deliver exceptional client experiences and achieve business objectives. This role serves as a strategic business partner to Director of Retail Training, Retail, HR, and corporate stakeholders, translating brand priorities into impactful learning solutions that drive performance, engagement, and operational excellence.

In addition, the Senior Manager, Retail Training North provides leadership, direction, and development for the region's Retail Training Managers ensuring alignment on learning priorities, execution standards, and business objectives. The role oversees regional training initiatives, drives consistency in the implementation of global learning programs, and adapts training strategies to meet local market needs. The Regional Senior Manager is accountable for cultivating a culture of continuous learning, coaching, and performance that supports talent development and business growth across the retail network.

Key Accountabilities

• Develop and execute a regional retail training strategy and micro-strategy, in partnership with the Director of Retail Training, ensuring learning priorities are aligned with business objectives, commercial priorities, brand vision, and the specific needs of the region.

• Partner with Retail, HR, and cross-functional stakeholders to identify capability gaps and deliver learning solutions that drive performance, client engagement, and talent development.

• Lead the implementation, adaptation, and continuous evolution of global and regional training programs across all retail channels.

• Support key business initiatives, including product launches, new store openings, and strategic projects, through targeted learning and enablement strategies.

• Lead, coach, and develop a team of Retail Training Managers fostering a high-performing culture of accountability, collaboration, and continuous improvement.

• Champion a coaching culture by equipping leaders with the tools and skills to drive performance, reinforce behaviors, and improve business outcomes.

• Measure and optimize training effectiveness through reporting, business performance analysis, learner feedback, and continuous improvement initiatives.

• Serve as the primary regional learning representative, collaborating with the Director of Retail Training, regional VP and key business partners while communicating priorities, results, and recommendations to senior leadership.

• Drive measurable business impact by leveraging learning and coaching strategies that influence key retail KPIs, including sales productivity, client engagement, conversion, and talent retention across the region.

• Partner closely with Regional Vice President and business leaders to identify evolving business needs, align learning priorities with commercial objectives, and ensure training investments support regional growth strategies and performance goals.

• Cultivate a high-performance culture by advancing soft skill development, including coaching, leadership, communication, emotional intelligence, client engagement, and feedback capabilities, empowering teams to consistently elevate performance and deliver exceptional client experiences.

Key Requirements

• Bachelor’s Degree from an accredited four-year college or university preferred.
• Minimum of five years’ experience in a formalized training position with retail stores.
• Additional experience in a client-facing role at a retail setting is desirable.
• Luxury retail experience is preferred.
• Experience planning and managing both small and large-scale training events, with flawless follow-through and execution.
• Must be able to manage and work within travel budget.
• Strong technical aptitude and expertise (Excel, Word, PowerPoint, Learning Management Systems).

• Up to 30-40% travel required throughout the North market.

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. 

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.  

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range – New York

For individuals assigned and/or hired to work in Corporate Field positions, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.   

A reasonable estimate of the current base salary is $135,000 USD.

EOE M/D/F/V