GUCCI Retail Training Manager North - New York City and Client Services

Role Mission

The Gucci Retail Training Manager for the North will be focused on the selling ceremony and behaviors training, executing, and implementing learning strategies based on corporate directives, implementing instructor-led and eLearning training courses for New York City Gucci store locations and for Client Services. The Retail Training Manager will be responsible for performing assessments to identify training needs within the region and will collaborate with the Senior Manager, Retail Training  - North, Vice President of Retail - North, Retail Area Directors, Director of Retail Training, and regional training team to develop comprehensive solutions. This role will collaborate with various departments to measure the success of the training initiatives and determining the value to the overall brand objectives.

Key Accountabilities

• Support training strategies for Client Services and New York City stores with a focus on improving KPI’s and ensuring a consistent client experience
• Execute training activities as directed by the Vice President of Retail - North Director of Retail Training, and Senior Manager, Retail Training - North
• Facilitate monthly district training calls, contributing to content development
• Create training decks for morning briefings and activities
• Coach and train sales associates through on-the-floor observation, providing feedback, and exemplifying the luxury service experience

Key Requirements

• Bachelor’s Degree from an accredited four-year college or university preferred
• Minimum of five years’ experience in a formalized training position with retail stores
• Additional experience in a client-facing role at a retail setting is desirable
• Luxury retail experience is preferred
• Experience planning and managing both small and large-scale training events, with flawless follow-through and execution
• Must be able to manage and work within travel budget
• Strong technical aptitude and expertise (Excel, Word, PowerPoint, Learning Management Systems)

• Up to 30-40% travel required

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. 

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.  

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V

Salary Range – Corporate Field Positions

For individuals assigned and/or hired to work in Corporate Field positions, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.   

A reasonable estimate of the current base salary range is $105,000 to $110,000 USD.

EOE M/D/F/V