What are the responsibilities and job description for the Dispatch Coordinator position at Guardian?
Company Overview:
Quick Dry Restoration is a leading provider of restoration services dedicated to helping clients recover from property damage caused by water, fire, mold, and other disasters. Backed by Guardian Restoration Partners, we pride ourselves on delivering exceptional service and supporting our customers during their time of need. Our passionate and dedicated team is excited to bring their expertise to the rapidly expanding Quick Dry network.
Position Summary:
The Dispatcher Coordinator is the first point of contact for customers and clients, responsible for capturing new job information, coordinating project manager schedules, and ensuring fast, accurate response to all incoming work. This role directly impacts response time, customer experience, and job flow efficiency.
Essential Duties and Responsibilities:
- Answer incoming calls from customers, plumbers, insurance partners, and TPAs
- Collect complete and accurate loss information (FNOL – First Notice of Loss)
- Create jobs in Albi with detailed notes
- Assign priority level based on urgency and SLA requirements
- Dispatch project managers based on location and day
- Maintain real-time schedule of all project manager
- Adjust schedules throughout the day as emergencies arise
- Ensure all jobs are assigned and responded to within company SLAs
- Provide clear expectations on arrival times and next steps
- Maintain ongoing communication with customers and partners
- Handle escalations or delays proactively
- Monitor all active jobs from intake to completion
- Ensure project managers are updating job statuses, notes, and photos
- Flag any jobs that are follow ups or missing documentation
- Verify required documentation is entered (contracts, work authorizations, photos)
- Assist with scheduling inspections and final checks
- Maintain organized digital job files
- Reliable and predictable attendance
Required Qualifications
- 1–3 years in dispatching, call center, or service coordination (restoration preferred)
- Strong multitasking and problem-solving ability in a fast-paced environment
- Excellent communication and phone skills
- High attention to detail and accuracy
- Experience with CRM/dispatch software preferred
Working Conditions / Environment: This position operates in an office environment. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
This is a largely sedentary position; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary. This position requires use of hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, talk, or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for his or her job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $25 - $30