What are the responsibilities and job description for the Operations Manager position at Guardian Fire Protection Services?
Job Summary:
The Operations Manager will oversee daily administrative and operational functions within our commercial services company. This role combines traditional office management responsibilities with hands-on coordination of warehouse operations, ensuring seamless coordination between administrative tasks and field service logistics.
Compensation
- This is a salaried position based on experience. Pay is negotiable.
- Quarterly bonus opportunities
Key Responsibilities:
- Manage day-to-day office operations, including supplies, equipment, and vendor relationships
- Maintain organized filing systems (digital and physical) for contracts, service records, and compliance documents
- Handle incoming calls, emails, and correspondence professionally
- Accurately enter and maintain customer, service, and inventory data in company systems
- Generate reports related to service schedules, inventory levels, and operational performance
- Ensure data integrity and confidentiality across all platforms
- Schedule service appointments and coordinate technician assignments
- Monitor job progress and ensure timely completion of work orders
- Communicate with customers regarding service timelines and updates
- Collaborate with technicians to optimize route planning and resource allocation
- Oversee shipping and receiving of equipment and supplies
- Load and unload deliveries, ensuring proper handling and documentation
- Maintain accurate inventory records and conduct regular audits
- Organize warehouse layout for efficiency and safety
- Coordinate with vendors and suppliers for timely replenishment of stock
- Other duties as assigned by management.
Qualifications:
- High school diploma required; associate or bachelor’s degree preferred
- 3–5 years of experience in office management, administrative support, or operations coordination
- Experience in a commercial services organization is a strong plus
- Experience in coordinating service schedules and managing technician dispatch is an asset
- Strong time management and multitasking abilities
- Excellent organizational skills to manage files, schedules, inventory, and workflows
- Clear and professional verbal and written communication
Benefits
- 401K with a company match
- Medical, Dental and Vision Insurance
- Company paid Short Term Disability
- Company paid Long Term Disability
- Company paid Life and AD&D insurance
- Pre-tax accounts for health and dependent care
- Aflac
- Vacation and Personal time
- Paid holidays
- Tuition Reimbursement
Guardian Fire Protection Services is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $65,000 - $80,000
