What are the responsibilities and job description for the Accounts Receivable/Collections Specialist position at Guardian Fire Protection Services, LLC?
Accounts Receivable/Collections Specialist About the CompanyGuardian Fire Protection Services, LLC., has been an industry leader for fire protection services in the local Maryland, Virginia, and Washington, DC area for over 45 years. Since its founding, Guardian has grown its footprint to include 17 offices in seven states in the Mid-Atlantic, Midwest, and South-Atlantic. Guardian is headquartered in Rockville, MD and is responsible for the design, installation, inspection, and repair services for fire protection and security systems. Guardian specializes in sprinkler systems, fire pumps, fire extinguishers, fire alarm and monitoring services, wet & dry chemical suppression systems, clean agent and inert gas systems, special hazards systems, marine fire suppression systems, access control, burglar alarms, and video surveillance (CCTV). We have an extensive customer base performing inspection, installation, and repair services for over 50,000 customers. Our company is continually growing through its internal sales and marketing activities, technical prowess, strong reputation, and business acquisitions.About The OpportunityGuardian is looking to hire a Accounts Receivable / Collections Specialist. This is a very important and essential role in our company and the ideal candidate will have a can-do personality, be well organized, detail-focused and have excellent written and verbal communication skills. Job Duties include but are not limited toResponsible for the prompt and efficient itemization, upload, and submission of invoice information into customer web portals, as required to effect paymentContact customer by phone/email to finalize collection of outstanding debtsContact delinquent customers via telephone and email and maintaining consistent follow up with these accounts in accordance with established performance matrixMaintains a complete and accurate record of all collection efforts including any corrective arrangements and places notes on the customer's account in current ERP systemRespond to daily account queries and inbound calls and settle customer disputesFollow-up in web portals for status of previously submitted items that remain unpaidEmail invoice and work ticket PDF files to customers, where required.Preparation of summary billing using Microsoft Excel and/or WordPreparation and mailing of monthly past due invoice noticesAdding and removing customers and/or demographic information into databasesAnswering incoming overflow calls from customers regarding their invoicesOther duties as assigned QualificationsExcellent verbal, written and customer service skills. Detail oriented a must!Prior experience in a commercial services company preferred, but not required.Proven ability to oversee essential business functions and meet goals/deadlines.Thorough knowledge of general office procedures and equipment.Ability to function in a fast-paced, team-based environment.Must be very analytical and have excellent problem-solving skills. Self-Starter with great organization skills, especially time management skills.Above average knowledge of Microsoft Office Suite products, especially Excel.CompensationHourly pay; rate is dependent on candidate's experienceQuarterly bonus opportunitiesBenefitsWe offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual needs.401K with a company matchMedical, Dental and Vision InsuranceCompany paid Short Term DisabilityCompany paid Long Term DisabilityCompany paid Life and AD&D insurancePre-tax accounts for health and dependent careAflacVacation and Personal timePaid holidaysTuition Reimbursement*Guardian Fire Protection LLC. is an Equal Opportunity Employer. Guardian does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, citizenship status, creed, ancestry, marital status, veteran status, or any other legally protected classification.This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. #Rockville #Maryland #AccountsReceivable #Specialist #nowhiring #jobopportunity
