What are the responsibilities and job description for the Fire Alarm Monitoring Compliance Specialist position at Guardian Fire Protection Services, LLC?
Fire Alarm Monitoring Compliance Specialist
About the Company
Guardian Fire Protection Services, LLC is a leading provider of fire protection, life safety, and security solutions, proudly serving the Mid‑Atlantic, Midwest, and Southeast regions for more than 45 years. Headquarters in Rockville, Maryland, Guardian operates 24 offices across 8 states and supports more than 90,000 customers across a wide range of industries. Guardian delivers comprehensive, end‑to‑end service across the fire, life safety and security industries. Our capabilities include fire sprinklers, fire alarms and monitoring, fire pumps, extinguishers, special hazards systems, marine fire protection, and integrated security solutions that include access control systems and CCTV. Our continued growth is fueled by deep technical expertise, trusted customer relationships, strong business performance, and a disciplined acquisition strategy that ensures consistent quality and service across all locations.
Our People & Culture
At Guardian and our affiliated companies, our people are the foundation of our success. We're committed to hiring and developing talented, passionate professionals who share our mission to protect lives and property. As we continue to grow, we offer meaningful career opportunities within a dynamic organization focusing on customer service, technical expertise, collaboration and long-term success.
Learn more at www.GuardianFireProtection.com
About the Opportunity
The Fire Alarm Monitoring Compliance Specialist will be responsible for overseeing the monitoring services for fire alarm systems across all our company locations, ensuring compliance with regulatory standards and company policies. The ideal candidate will have a strong understanding of fire alarm monitoring protocols, excellent organizational skills, and the ability to improve system performance and reporting accuracy.
Compensation
- This is a salaried position - salary is negotiable based on candidate experience
- Potential Quarterly & Annual bonuses
Responsibilities
Alarm Signal Oversight
- Monitor and respond runaway, late-to-test, communication failure signals from fire alarm systems.
- Track recurring issues and coordinate with alarm managers to generate service calls.
- Develop and implement a repeatable onboarding and offboarding procedure for customers.
- Manage call lists and updates to customer accounts in coordination with management.
Alarm History and Reporting
- Access monitoring records to support alarm team for activity reporting, including activations, false alarms, and system faults.
- Analyze historical data to identify patterns or areas of concern.
- Prepare and distribute weekly reports to internal managers that include active locations, trouble locations, and canceled locations.
Monitoring Relationship Management
- Maintain all fire alarm monitoring service contracts.
- Ensure contracts are up-to-date and aligned with organizational requirements.
- Serve as the primary liaison between monitoring service providers and internal teams.
- Integrate acquired monitoring accounts from a business acquisition to our primary vendor.
Compliance and Documentation
- Ensure adherence to all local, state, and national fire code requirements (e.g., NFPA 72).
- Maintain UL certificates in jurisdictions that require UL listing
- Assist with internal and external audits related to fire alarm monitoring and compliance.
- Create SOPs and support training initiatives related to alarm monitoring procedures and response protocols.
Qualifications
- Minimum 3-5 years of experience in fire alarm monitoring at a UL monitoring facility preferred, but not required.
- Knowledge of fire alarm systems, monitoring protocols, and NFPA 72 requirements.
- Strong organizational and data review skills.
- Proficiency in alarm monitoring databases and reporting tools.
- Communication and vendor management skills.
Benefits
- 401K with a company match
- Medical, Dental and Vision Insurance
- Company paid Short Term Disability
- Company paid Long Term Disability
- Company paid Life and AD&D insurance
- Pre-tax accounts for health and dependent care
- Aflac
- Vacation and Personal time
- Paid holidays
- Tuition Reimbursement
Guardian Fire Protection Services is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
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