Senior BSA & Fraud Analyst, Full-Time (Oak Creek)

BASIC RESPONSIBILITES: 

Under the Supervision of the BSA and Fraud Manager; the incumbent of this role will be responsible for several functions related to Fraud and the Bank Secrecy Act/AML/OFAC, acting as a liaison for the fraud department in the absence of the BSA and Fraud Manager. This is including, but not limited, to servicing internal and external member requests for ATM––Debit Card services, following up on possible fraudulent activity, daily processing and reviewing of Fraud Department and BSA reports, maintaining accurate documentation of conversations and situations and contacting members with negative accounts.

OUR CORE VALUES:

The Senior BSA and Fraud Analyst will be expected to act in a manner which is in accordance with Guardian Credit Union’s values: 

1. Relationships – We treat each other, our members, and our community with respect. 
2. Accountability – We hold ourselves to a higher standard. 
3. Teamwork – We work together to reach our goals. 
4. Honesty – We believe in conducting ourselves with honesty, integrity, trust, and fairness.

ESSENTIAL FUNCTIONS: 

1. Completes required daily/monthly reports. Performs daily processing of NSF and QRC activities. Evaluates activity for the early detection and prevention of fraud. Monitor new account activity and take action to close or freeze activity when warranted.
2. Files claims for plastic card fraud with current Bond carrier.
3. Collecting and maintaining records for all Subpoena requests with the assistance of the BSA and Fraud Manager.
4. Utilizes fraud detection and Bank Secrecy Act (BSA) software to monitor, identify, and investigate suspicious transactions and activities. Review system-generated alerts, analyze account behavior, and escalate potential risks in accordance with regulatory requirements.
5. Investigates and properly documents possible fraud and suspected criminal misconduct both internally and externally, including kiting and forgery. Reports all criminal misconduct to management.
6. Researches and resolves member, internally and external, inquiries in a timely and accurate manner.
7. Completes and maintains all UAR, CTR and SAR records, including CTR exemptions and renewals.
8. With the assistance of the BSA and Fraud Manager, performs annual BSA/AML/OFAC risk assessments and reviews.
9. Monitors and makes adjustments to the risk rating levels, making adjustments when needed based on member behaviors on a continuous basis.
10. Servicing internally and externally member service requests from ATM/Debit card services including ATM/debit cards from card blocking rules, compromised card alerts, and processing and investigating debit disputes.
11. Contacts members with negative shares by telephone and mail. Determine the reason for negative balance and take appropriate action to bring positive and keep positive.
12. Prepares correspondence on negative share accounts requiring special handling and make recommendations on those accounts that acceptable arrangements cannot be made.
13. Uploads monthly Stark file, including processing all received payments and account updates.
14. Monitors and make decisions on ChexSystems Sentry alerts.
15. Provides on-going compliance training and technical assistance to help branches meet their individual objectives. Assists in conducting and training sessions for staff meetings. Keeps all staff informed regarding crime alerts, possible scams and potential losses.
16. Works as a liaison with law enforcement agencies in conducting fraud investigations to file police reports on half of the Credit Union.

SECONDARY FUNCTIONS:

1. Serves as a back-up to department personnel.
2. Cross sells credit union services when appropriate.
3. Provides friendly, professional, personal service to all members and credit union personnel.
4. Performs other departmental duties as assigned.

SKILLS AND ABILITIES REQUIRED:

Education/Experience: Any combination equivalent to education and experience that provides required knowledge and skills qualifying. The typical qualifications would be equivalent to: Completion of a high school diploma and a minimum of 3 years of experience in a credit union or other financial institution with a thorough understanding of Bank Secrecy Act/AML/OFAC. CBSAP Certification preferred or to be obtained within 1 year.

SKILLS:

1. Ability to verify work, handle escalated calls, and assist staff when needed.
2. Ability to detailed, analytical work. Must be able to record data, maintain reports and information with a high level of accuracy and organization.
3. Ability to effectively apply knowledge of interviewing skills and techniques when dealing with membership.
4. Must have knowledge of Fraud procedures and policies, legal regulations relating to fraud efforts, and credit union philosophy or ability to interpret and explain Credit Union policy and transactions posted to member’s accounts and adhere to policy.
5. Demonstrates the ability to identify problems and their underlying cause. Evaluates information and/or data to ascertain potential problems or irregularities requiring further investigation.
6. Strong communication skills.
7. Must have a professional, business-like manner and appearance.
8. Must have abilities to maintain confidentiality, must be bondable.
9. Must have ability to work independently and meet deadlines.
10. Ability to work in a fast-paced work environment.
11. Must be bondable.

WORK ENVIRONMENT: 

While performing the duties of this job, the employee regularly works in an office setting.

PHYSICAL DEMANDS:

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. 

1. Ability to remain in a stationary position 75% of the time.
2. Ability to move about inside the office to access file cabinets, office equipment, etc.
3. Ability to move items, such as boxes, up to 20 lbs. across office for various needs.
4. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
5. Ability to constantly operate a computer and other office productivity equipment, such as a calculator, copy machine, fax machine and printer.

TRAVEL: 

1. Local travel to worksites is required at times.

HOURS:

This position requires 40 hours per week during typical business hours of Monday through Friday from 8:00am to 5:30pm and Saturdays from 8:30am-12:30pm. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities