Fraud Analyst I, Full-Time (Oak Creek)

BASIC RESPONSIBILITES:

Under the supervision of the VP of Member Services the incumbent of this role will be responsible for several functions. This is including, but not limited, to servicing internal and external member requests for ATM/Debit Card services, following up on possible fraudulent activity, daily processing and reviewing of Fraud Department reports, maintaining accurate documentation of conversations and situations and contacting members with negative accounts.

OUR CORE VALUES:

The Fraud Analyst I will be expected to act in a manner which is in accordance with Guardian Credit Union’s values:

1. Relationships – We treat each other, our members, and our community with respect.
2. Accountability – We hold ourselves to a higher standard.
3. Teamwork – We work together to reach our goals.
4. Honesty – We believe in conducting ourselves with honesty, integrity, trust, and fairness. 

ESSENTIAL FUNCTIONS:

1. Completes required daily/monthly departmental reports. Evaluates activity for the early detection and prevention of fraud. Monitor new account activity and take action to close or freeze activity when warranted.
2. Investigates and properly documents possible fraud and suspected criminal misconduct both internally and externally, including kiting and forgery. Reports all criminal misconduct to management.
3. Researches and resolves internal and external member service inquiries in a timely and accurate manner.
4. Provides on-going compliance training and technical assistance to help branches reduce fraud. Assists in conducting training sessions for staff meetings. Keeps all staff informed regarding crime alerts, possible scams and potential losses.
5. Works as a liaison with law enforcement agencies in conducting fraud investigations.
6. Addresses internal and external member service requests from ATM/Debit card services encompassing the exclusion of ATM/debit cards from card blocking rules, fraud alerts, and processing and investigating debit disputes.
7. Contacts members with negative shares by telephone and mail.  Determines the reason for negative balance and takes appropriate action to bring positive and keep positive.
8. Provides excellent internal and external member service.

SECONDARY FUNCTIONS:

1. Serves as a back up to department personnel.
2. Performs other departmental duties as assigned.
3. Cross sells credit union services when appropriate.

SKILLS AND ABILITIES REQUIRED:

Education/Experience: Any combination equivalent to education and experience that provides required knowledge and skills qualifying. The typical qualifications preferred would be equivalent to completion of a high school degree and a minimum of 2 years’ experience in a credit union or other financial institution. 

SKILLS:

1. Professional, well-developed interpersonal skills necessary for servicing credit union members and projecting a positive image as a representative of the credit union.
2. Must demonstrate strong member focus with ability to provide efficient, friendly service in a fast paced, team-oriented environment.
3. Must be able to handle confidential information with discretion, retain composure under pressure, and reflect a pleasant, courteous telephone and business-like manner.     
4. Must have a demonstrated ability to interpret and explain Credit Union policy and perform transactions to member accounts while adhering to policy.
5. Thorough knowledge of Credit Union services offered to membership and demonstrates ability to cross-sell/refer such services effectively.
6. Must present a professional, business-like appearance and manner.
7. Must be bondable.

WORK ENVIRONMENT:

While performing the duties of this job, the employee regularly works in an office setting.

PHYSICAL DEMANDS:

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

1. Ability to remain in a stationary position 75% of the time.
2. Ability to move about inside the office to access file cabinets, office equipment, etc.
3. Ability to move items, such as boxes, up to 20 lbs. across office for various needs.
4. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
5. Ability to constantly operate a computer and other office productivity equipment, such as a calculator, copy machine, fax machine and printer.

TRAVEL:

Local travel to worksites may be required at times.

HOURS:

This position requires 40 hours per week during typical business hours of Monday through Friday from 8:00am to 5:30pm and Saturdays from 8:30am-12:30pm. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities