ITLS Technician

Primary Job Title: ITLS Technician - Telecom/AvayaAlternate / Related Job Titles:Telecom Field TechnicianIT Field Support TechnicianTelecommunications TechnicianNetwork Discovery TechnicianLocation & Onsite Flexibility:Fremont, CA — OnsiteCoverage Area: Multiple government locations throughout Alameda County, CAGeneral Reporting Location: Alameda City HallContract DetailsPosition Type: ContractContract Duration: 4 monthsStart: As Soon As PossiblePay Rate: $28/hour (based on experience)Workday: Up to 8 hours/day (may vary by site)Travel: Required within Alameda CountyTime and mileage reimbursedBenefits: Medical, Vision, and Dental Insurance Plans; 401k Retirement FundAbout the ProjectThis role supports a county-wide telecommunications discovery initiative as part of a phone system modernization project. The objective is to locate, test, and document inactive or “phantom” phone extensions across 41 government locations in Alameda County ahead of a system conversion from analog to Avaya.The engagement is highly field-based and requires working closely with a remote engineer and onsite staff. Contractors will support the same locations from project start through completion (target end: 5/5) to ensure continuity and accuracy.Position OverviewThe ITLS Technician will conduct on-site phone discovery and testing, identifying active but unused analog phone devices, determining associated extensions, and documenting findings by location. This role does not involve rewiring, end-user training, or system installation—only discovery, testing, and documentation.Technicians must be comfortable traveling between multiple sites in a day and working independently once processes are established.Key ResponsibilitiesVisit assigned government facilities to locate and test active but unused phone devices.Identify phone extensions associated with each device and document findings accurately.Use testing equipment to verify connectivity and functionality.Work with a remote engineer (C1) and onsite staff to coordinate discovery efforts.Document all findings in an online portal and provide nightly status summaries to project leadership.Maintain professionalism and explain work scope to site staff when required.Follow cleanliness, safety, and site access protocols at all locations.Skills & QualificationsRequired SkillsBasic telecommunications knowledgeAbility to plug in, dial, and test analog phonesBasic troubleshooting skillsStrong attention to detail and data collection accuracyAbility to work independently in field environmentsPreferred SkillsAvaya phone system experienceExperience tracing phones, data ports, or cablingPrior field-based IT or telecom support experienceAdditional SkillsBasic customer service and professional communicationAbility to document technical findings clearlyStrong organizational skillsWork EnvironmentOnsite work across 41 client locationsPossible multiple sites per daySome locations may require repeat visits over multiple days due to volumeWork performed during operational business hoursClient DescriptionIT modernization and transformation organization providing secure, on-demand IT services to support digital transformation, collaboration, and infrastructure modernization. The company values diversity, inclusion, and innovation.Job Number: 26-00057#gttic #gttjobsCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers AwardsSIA’s Fastest Growing Staffing Firm: 2023 and 2015SIA’s Best Staffing Firm to Work for: 2019 -2023Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015Randstad Preferred Supplier: 2020 - 2023TechServe Alliance Excellence Award. 2019NH Business Magazines Fast 5 fastest growing companiesErnst & Young Entrepreneur of the Year Finalist: 2015

Salary : $28