Customer Service Representative

Location: Hudson, NH

Onsite Flexibility: Onsite

• Position Type: Contract
• Contract Duration: 12 months
• Pay Rate: $23.00 $26.00 / Hour (USD)
• Shift / Schedule: 8:00 AM 5:00 PM
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Reporting to the Service Operations Supervisor within the Global Service organization, the Customer Service Representative employs extensive skills and experience to bolster the client's position as the global leader in thermal imaging solutions through customer engagement, coordination, and administration leading to the delivery of post-sales products and services for a range of thermal imaging and test & measurement products.

• Leverages knowledge and experience in the administration of all phases of the return material authorization (RMA) process for internal and external customers across multiple product lines via voice, email, the service portal, and Oracle case management system.
• Employs strict attention to detail in the preparation of estimates, contract proposals, and maintenance agreements. Prepares export classification and export licensing requests via the OCR system as needed.
• Secures purchase orders and processes payment for the full range of service offerings; maintains all related documentation. Liaises with adjacent functional areas to ensure timely release from tax, credit, and trade compliance holds. Ensures all actions are performed in accordance with corporate finance, legal, and trade compliance requirements.
• Proactively communicates status of open orders and manages customer expectations with the highest degree of professionalism. Is empowered to make decisions to maintain customer loyalty and grow the business.
• Participates in quality reviews of all customer interactions; receives coaching and guidance aimed at delivering the best possible customer experience.
• Receives hands-on training and demonstrates competence on all business systems and platforms including SAP, OCR, Oracle, and the service portal. Leverages technical expertise in testing SAP enhancements and new product features in the SAP NC40 test environment. Provides test reports as needed.
• Supports the growth of the service business by promoting FLIR Care and Protect services, service contracts, and replacement product purchases.
• Works in a team-based environment with high focus on cross-training and collaboration. The successful candidate will be punctual, reliable, and self-motivated.

• Proficiency with or ability to learn business systems and platforms including SAP, OCR, Oracle, and the service portal
• Experience with or ability to administer return material authorization (RMA) processes across multiple product lines
• Ability to prepare estimates, contract proposals, and maintenance agreements with strict attention to detail
• Ability to prepare export classification and export licensing requests
• Ability to secure purchase orders and process payments for service offerings
• Ability to manage documentation related to orders, tax, credit, and trade compliance holds
• Strong customer communication skills; ability to manage customer expectations with a high degree of professionalism
• Ability to participate in quality reviews and apply coaching feedback
• Self-motivated, punctual, and reliable with a strong collaborative orientation

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

This client is a leading provider of advanced sensing solutions for thermal imaging, threat detection, and public safety, serving defense, industrial, maritime, and commercial security sectors across North America, Europe, and Asia-Pacific. With more than 4,000 employees and nearly five decades of pioneering infrared and detection technology, the organization operates as part of a major advanced technology corporation, combining a focused innovation culture with global reach and resources. Teams here include infrared optical engineers, embedded software developers, systems integration specialists, defense technology professionals, and product managers working on products that define the state of the art and have real-world impact across sectors that matter.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-12821

#gttjobs

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers

Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015