Customer Service - Bilingual

Location: Abbott Park, IL

Onsite Flexibility: Onsite

• Position Type: Contract
• Contract Duration: 3 months
• Pay Rate: $23.00 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. This role takes ownership of the customer experience and must maintain composure in difficult situations. The incumbent must demonstrate a stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and the ability to listen compassionately and interpret requests from customers. The incumbent is empowered to solve requests and challenges via exceptional customer service that is consistent, knowledgeable, and trusted. The incumbent must be able to communicate professionally and compassionately with HR colleagues around the world and translate solutions and answers to customers in a way that enhances the customer experience. The incumbent must be able to handle a high volume of requests with speed and accuracy. The incumbent must continuously strive to anticipate the needs of our customers.

• Solve customer inquiries with timely, accurate, and professional replies while managing multiple contact channels and continually prioritizing among static (case management, outbound calls, and emails) and dynamic (inbound calls, chats, emails) work.
• Partner with other HR service center team members or HR groups around the world to drive to resolution. Work with a sense of urgency appropriate for conditions.
• Identify at-risk/in distress customer relationships and initiate corrective action with compassion through attentiveness to human need and utilizing available tools and resources and timely escalation.
• Identify and capture customer feedback and leverage opportunities to encourage and drive improvements in team behaviors. Identify "Roadblocks" to quality customer service and recommend improvements.
• Meet or exceed standards for both schedule adherence and reliability.

Complexity of Work:

• More complex queries (cost center changes, intake for mass transactions, reporting relationship changes; org chart clean-up; more complex job changes, etc.). Some level of specialization, for example, local country HR programs and processes.

Job Priorities:

• Favors core Associate responsibilities
• Customer Contracts
• Cost Center Changes
• Intake of mass transactions
• Reporting Relationship changes
• Supervisory Organization Restructuring
• More complex job changes

• Strong organizational skills and handling multiple channels (phone calls, chats, emails, appointments) of incoming workload.
• The use of an extensive set of technology applications and a broad knowledge base of HR processes and programs.
• Strong relationships with peers and other HR groups; ability to navigate numerous stakeholders and complex organizations with a constant focus on collaboration.
• Strong knowledge of HR programs and processes to identify continuous improvement opportunities.
• Fluency in English is required.
• Excellent telephone, written, and verbal communication skills in Spanish are necessary.
• Selected candidates must be able to work a flexible work schedule and able to shift as per work demands. (Mandatory overtime is required seasonally.)

• Spanish fluency preferred.
• HR experience Workday or Zendesk experience is a plus.
• Software knowledge a plus: Microsoft Office Programs, especially Excel; Workday (or other system of record experience highly preferred); Salesforce (or other CRM experience highly preferred).

• Bachelor's degree preferred. A college degree in any business-related field (no experience required if they hold a degree).

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

This client is a leading healthcare innovator with more than 140 years at the forefront of medical innovation, operating across more than 160 countries through four major business segments: medical devices, nutritional products, diagnostics, and established pharmaceuticals. With a portfolio spanning cardiovascular care, diabetes management, diagnostic testing, nutrition, and neuromodulation, the organization reaches patients at every life stage on a global scale, employing biomedical engineers, clinical scientists, regulatory affairs specialists, and commercial operations professionals across its international footprint. A certified Great Place to Work with 80 percent of employees reporting it as a great place to work, well above the national average this organization offers cross-functional teams, international exposure, and meaningful work connected to breakthrough health outcomes that touch millions of lives worldwide.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-15886

#gttjobs

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers

Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015