Computer Client Support Analyst

Computer Client Support AnalystAlternate / Related Job Titles:IT Help Desk Analyst (Tier 1)IT Service Desk AnalystDesktop Support AnalystTechnical Support AnalystLocation:Sacramento, CAOnsite Flexibility:Onsite (Hybrid eligible after performance review)Contract DetailsPosition Type: ContractContract Duration: 12 monthsStart: As Soon As PossiblePay Rate: $21.00 per hourJob SummaryThe Computer Client Support Analyst provides Tier 1 IT Help Desk support for enterprise desktop, mobile, network, and application issues in a customer-focused environment. This role supports clients through phone and web channels, resolves technical issues, and escalates complex problems as needed while delivering excellent customer service.This position is 100% onsite initially to support in-person training and mentorship. After demonstrating the ability to work independently, complete training, and meet performance metrics, candidates may be considered for a hybrid work schedule, typically after 3–6 months.Key ResponsibilitiesProvide Tier 1 desktop and client support in Microsoft Windows operating systems, Microsoft Office Suite, and enterprise network environments.Troubleshoot desktop, laptop, mobile device, network, printer, and peripheral issues.Diagnose and resolve application, hardware, and software issues requiring detailed analysis.Create, assign, and manage incident tickets and work orders, ensuring follow-through to completion.Monitor network devices, interfaces, and applications for alarms and alerts across the enterprise.Correlate customer issues with alerts to eliminate duplication of events.Manage alarms and alerts using predefined business rules.Contact appropriate support teams for system-wide events such as outages or application failures.Provide after-hours support as required and engage on-call resources for urgent issues.Complete service request documentation within established timeframes.Promote team collaboration, knowledge sharing, and a strong service culture.Ensure work complies with existing policies, standards, run-books, and playbooks.Required QualificationsHigh School Diploma or equivalent.1 year of IT service desk or help desk experience.Experience supporting users via telephone and web-based channels.Standard knowledge of Microsoft Office Suite, Windows operating systems, and enterprise networks.Strong customer service and communication skills.Ability to learn quickly and transfer knowledge to team members.Strong analytical and troubleshooting skills.Ability to meet attendance expectations and work scheduled shifts.Typing speed: Minimum 35 words per minute (typing test results must be attached with submission).Desired QualificationsTwo- or four-year college degree and/or IT certification or equivalent experience.IT certifications preferred (e.g., CompTIA A ).1 year of general customer service experience (retail or call center).Experience with PC maintenance, troubleshooting, and hardware/software installation.Familiarity with iOS devices (iPhone, iPad) support.Basic knowledge of networking concepts including LAN, Wi-Fi, TCP/IP, printers, and peripherals.Strong organizational, verbal, and written communication skills.Ability to work independently or as part of a team.Passion for safety and continuous improvement.Work ScheduleCore Schedule: Monday through FridayStart Times: Between 6:00 AM – 9:30 AMShifts: To be determinedTop Skills & Traits for SuccessWindows and Microsoft application experienceIT troubleshooting in a customer-facing or call-center environmentStrong customer service mindsetReliability and punctualityAdaptability to change and evolving prioritiesBenefitsMedical, Vision, and Dental Insurance Plans401k Retirement FundAbout the ClientA leading natural gas and electric energy company serving millions of customers across the United States. The organization is committed to reliable energy delivery, workplace safety, and community impact while fostering a positive and inclusive work environment.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, technology, life sciences, biotech, utility, and retail companies across the U.S. and Canada. We look forward to helping you land your next great career opportunity!Job Number:25-29371#gttic #gttjobsCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers AwardsSIA’s Fastest Growing Staffing Firm: 2023 and 2015SIA’s Best Staffing Firm to Work for: 2019 -2023Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015Randstad Preferred Supplier: 2020 - 2023TechServe Alliance Excellence Award. 2019NH Business Magazines Fast 5 fastest growing companiesErnst & Young Entrepreneur of the Year Finalist: 2015

Salary : $21